Customer Banking Specialist - Moss Vale

CommBank; Moss Vale; On-site; AUD 34,000 - 44,000; Part time

Job summary

CommBank Moss Vale is seeking a Customer Banking Specialist to serve customers face-to-face and via telephone and digital channels in a Multi-Channel Branch. In Retail Banking Services you will discuss home loans, business banking and financial advice, support account maintenance and credit applications, and demonstrate our in-branch technology.

The role operates on a fixed roster (part-time 30 hours per week) and offers the chance to make a meaningful difference in the community while upholding

Qualifications

• Proven experience delivering exceptional customer service in Financial Services, Retail or Hospitality.
• Excellent communication skills and ability to articulate financial terms clearly.
• Ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do.
• Ability to work in a busy, commercial and driven retail environment while seeing the big picture for customers and providing holistic solutions.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with customers about how we can support their overall banking needs including Home Loans, Business Banking and Financial Advice.
• Support customers with enquiries, maintenance on accounts and process applications for credit products.
• Provide options for customers through education and demonstration of in-branch technology and digital banking options.
• Problem solve and provide effective solutions whilst upholding processes, procedures and risk management.

Skills

Customer service experience

Communication skills

Problem solving

Retail environment

Customer-centric focus

Job description

You will be joining one of our Multi-Channel Branches!

What is a Multi-Channel Branch?

• Between 9:30 – 1.00pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster

Part Time Roster (30 hours per week):

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist in our Moss Vale Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellent communication skills & the ability to articulate financial terms in a clear way
• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make the right financial decisions and achieve their dreams.

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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