Client Care Champion - Part-Time, Shape Patient Experience

Sonova; Sydney; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Competitive remuneration package

Paid parental leave

Training and development

Employee discounts on Sonova products

Job summary

Neurosensory, part of Sonova, is seeking a friendly Client Care Representative for our new Pymble clinic. You will be the welcoming face, supporting clients on their hearing health journey with full training and a supportive team.

This permanent part-time role runs Monday to Thursday, 8:30am–5:00pm, offering a strong work-life balance and opportunities for long-term career growth within a leading global hearing care organization.

Qualifications

• Experience in client-facing roles.
• Strong communication and interpersonal skills.
• Comfortable working in a team and dynamic clinic.

Responsibilities

• Manage appointment schedule for audiologists.
• Greet clients and update client records.
• Assist with client and doctor inquiries.
• Answer clinic phone calls and emails.
• Provide basic troubleshooting for hearing devices.
• Accurate billing of appointments.
• Perform general office duties.

Skills

Customer service

Communication

Teamwork

Administrative skills

Problem solving

Attention to detail

Computer skills

Tools

MS Office

CRM software

Phone system

Job description

Neurosensory, part of Sonova, is seeking a friendly Client Care Representative for our new Pymble clinic. You will be the welcoming face, supporting clients on their hearing health journey with full training and a supportive team.

This permanent part-time role runs Monday to Thursday, 8:30am–5:00pm, offering a strong work-life balance and opportunities for long-term career growth within a leading global hearing care organization.