Part-Time Branch Customer Service Pro

BankSA; Millicent; On-site; AUD 20,000 - 26,000; Part time

Job summary

BankSA’s Millicent branch is seeking a Customer Service Officer to be the first point of contact for customers, creating a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover needs and guide customers to the right specialists, including Home Loans or Business Banking.

This part-time role involves handling everyday banking queries, educating customers on digital platforms, and ensuring accurate cash handling while balancing

Qualifications

• Customer service experience in a customer-facing role.
• Proficiency in handling cash and completing financial transactions accurately.
• Energetic personality with a genuine passion for helping people.
• Resilience to stay calm and composed in challenging situations.
• Willingness to learn and adapt to new banking procedures and technologies.

Responsibilities

• Serve as the first point of contact for customers at BankSA’s Millicent branch.
• Engage customers in meaningful conversations to uncover needs and provide tailored guidance.
• Assist with everyday banking queries and direct customers to Home Loans or Business Banking specialists as needed.
• Educate customers on digital platforms like online banking and the mobile app.
• Maintain compliance with regulatory requirements and internal policies.

Skills

Customer service

Cash handling

Numerical skills

Adaptability

People skills

Job description

BankSA’s Millicent branch is seeking a Customer Service Officer to be the first point of contact for customers, creating a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover needs and guide customers to the right specialists, including Home Loans or Business Banking.

This part-time role involves handling everyday banking queries, educating customers on digital platforms, and ensuring accurate cash handling while balancing