Part-Time Bank Customer Service Officer - 25h/Week

Westpac; Bordertown; On-site; AUD 32,000 - 38,000; Part time

Job summary

BankSA, a part of the Westpac Group, is hiring for a part-time Customer Service Officer at the Bordertown branch. You will be the first point of contact, helping customers with everyday banking, discussing Home Loans or Business Banking when needed, and guiding them to the right specialists.

The role focuses on cash handling, end-of-day balancing, and advising on digital banking. Comprehensive training and a supportive team help you thrive in your new position.

Qualifications

• Customer service experience in a customer-facing role.
• Numerical skills with cash handling accuracy.
• Resilience and ability to stay calm in challenging situations.
• Adaptability to learn banking procedures and technologies.
• Interest in helping customers achieve financial wellbeing.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.
• Educate customers on digital platforms such as online banking and the mobile app.
• Identify opportunities to improve customers’ financial wellbeing with tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Customer service

Numerical skills

Personality

Resilience

Adaptability

Job description

BankSA, a part of the Westpac Group, is hiring for a part-time Customer Service Officer at the Bordertown branch. You will be the first point of contact, helping customers with everyday banking, discussing Home Loans or Business Banking when needed, and guiding them to the right specialists.

The role focuses on cash handling, end-of-day balancing, and advising on digital banking. Comprehensive training and a supportive team help you thrive in your new position.