Part-Time Branch Customer Experience Specialist

Westpac; Kingscote; On-site; AUD 42,000 - 52,000; Part time

Benefits offered by this job

Employee mortgage rates

Leave options (Culture, Lifestyle and

Training and development

Volunteer opportunities

Job summary

BankSA, part of Westpac Group, is seeking a Customer Service Officer for its Kingscote branch on Kangaroo Island. The role focuses on welcoming customers, understanding their financial needs, and guiding them to tailored banking solutions.

You will assist with everyday banking queries and promote digital platforms like online banking and the mobile app. This part-time, branch-based position emphasizes providing a great customer experience, compliance with regulations, and opportunities to grow

Qualifications

• Customer-facing experience preferred.
• Accurate cash handling and financial transactions.
• Willingness to learn banking procedures and technologies.
• Ability to stay calm in challenging situations.

Responsibilities

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and end-of-day balancing.

Skills

Customer service

Numerical skills

Resilience

Adaptability

Personality/enthusiasm

Job description

BankSA, part of Westpac Group, is seeking a Customer Service Officer for its Kingscote branch on Kangaroo Island. The role focuses on welcoming customers, understanding their financial needs, and guiding them to tailored banking solutions.

You will assist with everyday banking queries and promote digital platforms like online banking and the mobile app. This part-time, branch-based position emphasizes providing a great customer experience, compliance with regulations, and opportunities to grow