Branch Concierge - Midland Hub (31.25hrs/w)

Commonwealth Bank; City Of Swan; On-site; AUD 34,000 - 44,000; Part time

Job summary

Commonwealth Bank is seeking a Part-time Branch Concierge for our Midland branch, with required flexibility to work at Belmont as part of the role. The roster is preset at 31.25 hours per week, Monday to Friday from 9:15am to 4:15pm, with rosters locked in ahead of time.

You will support customers in-branch, assist with digital banking options, and help drive a seamless service experience. This role emphasizes customer-centric solutions and teamwork in a busy retail banking environment.

Qualifications

• Customer-centric mindset and focus on delivering service excellence.
• Ability to build rapport and refer customers to specialists when needed.

Responsibilities

• Build a personal connection with customers through conversations and service.
• Assist customers with in-branch technology and digital banking options.
• Handle transactional needs and ensure customer satisfaction on departure.
• Process applications for personal loans, credit cards and related products.
• Proactively invite customers to a Financial Health Check or a specialist appointment.
• Follow bank processes, reconcile transactions and review customer financial positions.
• Engage with customers at community events and ensure team safety.

Job description

We are looking for a Branch Concierge to join our Midland branch on a part-time basis.

You will also be required to work in our Belmont branch as part of the requirements of the role.

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Roster: 31.25 hours per week

Monday to Friday: 9:15am - 4:15pm

See yourself in our team

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

Do work that matters

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

More specifically you will:

• Build a personal connection with customers through meaningful conversations
• Work with customers to help them use our in-branch technology and digital banking options
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
• Perform interviews and process applications for personal loans, credit cards and associated products
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
• Engage with customers by participating in community events and fundraising activities
• Look out for the safety and wellbeing of your team
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note:

Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset.

If you’re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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