Part-Time Banking Specialist — Customer Service & Community Impact

Bendigobank; Cannonvale; On-site; AUD 30,000 - 36,000; Part time

Benefits offered by this job

Health benefits

BEN U corporate university

Job summary

Bendigo Bank's Community Bank Cannonvale in Queensland seeks a Customer Service Officer (PT) to support transactions, online banking education, and tailored financial solutions for customers. The role emphasizes frontline service, risk-aware processing, and collaboration with branch specialists.

The position is permanent and part-time with a 42-hour fortnight roster, offering on-the-job training, development opportunities, and community-focused rewards within Bendigo Bank's Community Banking

Qualifications

• Experience in customer service environment and the ability to achieve targets
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset
• Confidence to communicate with new and existing customers face to face and over the phone
• Eagerness to understand and communicate what makes our bank different
• Drive for collaboration - mateship is crucial for us to work together and achieve our goals
• Experience in the banking and finance industry is a plus but certainly not essential

Responsibilities

• Exploring customers' needs through in-depth conversations to help them achieve their financial goals and partnering with different specialists within the branch
• Keeping up with constant change. You'll support our customers with their digital literacy and online banking needs as we continue to innovate our offerings
• Being the face of the branch and customer service. Become our customer's go-to person for anything from processing transactions, handling cash, investigating queries or assisting with paperwork, all while keeping risk considerations at the forefront
• Embracing an attitude of lifelong learning. Bring your brilliant mind, and we'll help you take your career to the next level with on-the-job training and external development opportunities
• Building connections. A role at Bendigo Bank means supporting our customers, giving back and making our communities a better place… while having some fun along the way!

Skills

Customer service experience

Detail oriented

Face to face/phone communication

Banking knowledge

Team collaboration

Targets achievement

Job description

Bendigo Bank's Community Bank Cannonvale in Queensland seeks a Customer Service Officer (PT) to support transactions, online banking education, and tailored financial solutions for customers. The role emphasizes frontline service, risk-aware processing, and collaboration with branch specialists.

The position is permanent and part-time with a 42-hour fortnight roster, offering on-the-job training, development opportunities, and community-focused rewards within Bendigo Bank's Community Banking