Customer Experience Specialist – Community Banking

Bendigobank; Calliope; On-site; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Health insurance

BEN U learning

Job summary

Bendigo Bank Calliope is seeking a Customer Service Officer to join the Community Bank Calliope team in Queensland. In this permanent full‑time role, you’ll help customers with transactions, explain online banking, and tailor product recommendations to individual needs.

You’ll be the face of the branch, build local partnerships, and support digital literacy while upholding risk controls. On‑the‑job training and development opportunities are provided to help your career grow.

Qualifications

• Experience in a customer service environment and ability to meet targets.
• Strong attention to detail to ensure secure, accurate transactions with a risk mindset.
• Confidence communicating with customers face to face and over the phone.

Responsibilities

• Assist customers with transactions and online banking.
• Educate customers on online platforms and digital tools.
• Recommend products and services that suit customer needs.
• Handle cash and processing of transactions while managing risk.
• Be the branch face and support colleagues with queries and paperwork.

Skills

Customer service

Digital literacy

Communication

Risk mindset

Collaboration

Job description

Bendigo Bank Calliope is seeking a Customer Service Officer to join the Community Bank Calliope team in Queensland. In this permanent full‑time role, you’ll help customers with transactions, explain online banking, and tailor product recommendations to individual needs.

You’ll be the face of the branch, build local partnerships, and support digital literacy while upholding risk controls. On‑the‑job training and development opportunities are provided to help your career grow.