Part-Time Banking Relationship Specialist

BOQ; Brisbane; Remote; AUD 39,000 - 50,000; Part time

Benefits offered by this job

Flexible working arrangement

Discounted financial products

Salary sacrificing options

Paid parental leave with no minimum

Purchase additional annual leave

Discounted private health insurance

Employee Assistance Program (EAP)

Employee network groups

Pride in Diversity membership

Job summary

BOQ Wynnum in Brisbane is seeking a Customer Relationship Specialist to join our branch on a part-time basis (30.5 hours per week). You will welcome customers, discuss financial goals, and tailor banking solutions to meet their needs while supporting the branch team.

In this role you’ll handle loan maintenance tasks, identify referral opportunities to Home Lending and Business Banking, and book appointments to deepen relationships. Training pathways lead toward Lending Specialist.

Qualifications

• You’re a confident communicator with a genuine passion for helping people.
• Previous experience in customer service, ideally within banking or financial services.
• Exposure to consumer lending is a plus.
• Proactive, solutions-focused mindset and a can-do attitude.
• Attention to detail and the ability to navigate financial systems with ease.
• Collaborative spirit and drive to go above and beyond for customers and colleagues.

Responsibilities

• Welcoming face of BOQ Wynnum branch.
• Engage customers to uncover goals and match with banking solutions.
• Manage loan maintenance requests (top-ups, pricing adjustments, variations).
• Identify referrals to Home Lending and Business Banking teams.
• Maintain regular contact with customers; manage leads and book appointments.
• Coach Customer Service Officers on quality conversations and service.
• Champion digital banking tools and help customers manage finances online.
• Pathway toward becoming a Lending Specialist with structured training.

Skills

Confident communicator

Customer service

Banking experience

Financial services experience

Proactive mindset

Solutions-focused

Can-do attitude

Attention to detail

Navigate financial systems

Collaborative spirit

Job description

BOQ Wynnum in Brisbane is seeking a Customer Relationship Specialist to join our branch on a part-time basis (30.5 hours per week). You will welcome customers, discuss financial goals, and tailor banking solutions to meet their needs while supporting the branch team.

In this role you’ll handle loan maintenance tasks, identify referral opportunities to Home Lending and Business Banking, and book appointments to deepen relationships. Training pathways lead toward Lending Specialist.