Part-Time Banking Advisor: Customer Solutions

Commonwealth Bank; North Sydney Council; On-site; AUD 45,000 - 64,000; Part time

Job summary

Commonwealth Bank in North Sydney is seeking a Customer Banking Specialist to support customers with day-to-day banking, home loans, small business needs and financial guidance. The role is based at the North Sydney branch with a predetermined part-time roster.

You’ll help customers navigate accounts, process applications, and demonstrate in-branch and digital banking options, delivering service with integrity in a busy retail environment.

Qualifications

• Proven experience delivering exceptional customer service in financial services, retail or hospitality.
• Excellent communication skills and ability to explain financial terms clearly.
• Ability to ask questions, find solutions and place the customer at the center.
• Ability to work in a busy retail environment while seeing the big picture for customers.
• Genuine interest in building a career with CommBank and improving customers' financial wellbeing.

Responsibilities

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
• Support customers with enquiries, maintenance on accounts and process applications for credit products
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

Skills

Customer service

Communication

Questioning skills

Integrity

Teamwork

Financial services experience

Job description

Commonwealth Bank in North Sydney is seeking a Customer Banking Specialist to support customers with day-to-day banking, home loans, small business needs and financial guidance. The role is based at the North Sydney branch with a predetermined part-time roster.

You’ll help customers navigate accounts, process applications, and demonstrate in-branch and digital banking options, delivering service with integrity in a busy retail environment.