Park Operations & Guest Experience Lead

Discovery Workstay; Australia; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Free accommodation and utilities

Bonus scheme (quarterly & annual)

Professional growth opportunities

Discounts at over 300 G'day parks

Service recognition awards

Employee Assistance Program

Job summary

Discovery Parks Moama West is seeking an Assistant Manager to oversee daily operations, guest services, and budgeting within a close-knit park. The role emphasizes leadership, revenue-focused decisions, and strong guest relations to support both holiday guests and permanent residents.

The ideal candidate will have hospitality management experience, team leadership skills, and proficiency with RMS or similar reservation systems, with flexibility for weekends and after-hours shifts.

Qualifications

• Proven experience in hospitality/accommodation management or related community settings.
• Strong people leadership with a focus on training and development.
• Solid financial management and budget oversight experience.
• Tech savvy with RMS or similar reservations systems.
• Excellent communication and customer-centric approach.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service and lead the team.
• Contribute to marketing efforts to attract guests.

Skills

People leadership

Budget oversight

Financial management

Guest service focus

Reservations systems (RMS)

Weekend/after-hours flexibility

Tools

RMS

Job description

Discovery Parks Moama West is seeking an Assistant Manager to oversee daily operations, guest services, and budgeting within a close-knit park. The role emphasizes leadership, revenue-focused decisions, and strong guest relations to support both holiday guests and permanent residents.

The ideal candidate will have hospitality management experience, team leadership skills, and proficiency with RMS or similar reservation systems, with flexibility for weekends and after-hours shifts.