Front Office Ops Lead – Two Parks

Discovery Parks; Moama; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Free accommodation

Maidens Inn 2BR

Bonus scheme

Growth opportunities

Park discounts

Awards program

Employee assistance

Job summary

Discovery Parks Moama is seeking an experienced Assistant Manager to become the operational backbone of our front office. This office-focused leadership role thrives on organisation, people leadership and delivering exceptional guest experiences.

Working with the Park Manager, you will oversee day-to-day reception operations, lead a two-park team, and contribute to budgeting, revenue growth and marketing initiatives to attract more guests.

Qualifications

• Proven experience in hospitality/accommodation management.
• People leadership with a focus on training and development.
• Strong financial management and budget oversight.
• Tech savvy with RMS experience or similar reservations systems.
• Excellent communication and customer-centric approach.
• Flexibility and availability for weekend and after hours shifts.

Responsibilities

• Manage daily operations and after-hours callouts.
• Oversee guest check-ins, reservations, and accounts.
• Assist with budgeting and maximizing revenue.
• Deliver top-tier guest service.
• Inspire and support the team.
• Contribute to marketing efforts to attract new guests.

Skills

Hospitality management

People leadership

Budgeting

Reservations systems

Tools

RMS

Job description

Discovery Parks Moama is seeking an experienced Assistant Manager to become the operational backbone of our front office. This office-focused leadership role thrives on organisation, people leadership and delivering exceptional guest experiences.

Working with the Park Manager, you will oversee day-to-day reception operations, lead a two-park team, and contribute to budgeting, revenue growth and marketing initiatives to attract more guests.