Park Operations & Guest Experience Assistant

Ingenia Communities; Ulladulla; Presencial; AUD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff discounts on Ingenia Holiday Par

Employee referral, employee of the day

Flexible work schedules

1 week bonus leave

Wellbeing coaching

Descripción de la vacante

Ingenia Communities is seeking an Assistant Park Manager for Lake Conjola Holidays. You will support daily park operations, guest experience, and administrative tasks to ensure the park looks and runs at its best.

Reporting to the Park Manager, you’ll work on occupancy, guest service, bookings, payments, and safety compliance, with a hands-on approach and a focus on delivering memorable experiences for guests.

Formación

• Experience in hospitality, tourism or fast-paced guest-facing environments.
• Ability to deliver high-quality guest service and resolve issues professionally.
• Experience with bookings and payments processes is a plus.

Responsabilidades

• Support daily park operations including occupancy, revenue delivery, presentation and guest experience.
• Deliver consistently high customer service, resolve guest issues and respond to feedback professionally.
• Assist with bookings, payments, reconciliations, invoicing, stock control and administrative processes.
• Support rosters, preventative maintenance and hands-on operational tasks across the park.
• Ensure safety, compliance and operational continuity, including after-hours emergency call-outs.

Conocimientos

Hospitality experience

Guest service

Bookings/payments

Proactive hands-on

Safety awareness

Herramientas

Booking systems

Descripción del empleo

Ingenia Communities is seeking an Assistant Park Manager for Lake Conjola Holidays. You will support daily park operations, guest experience, and administrative tasks to ensure the park looks and runs at its best.

Reporting to the Park Manager, you’ll work on occupancy, guest service, bookings, payments, and safety compliance, with a hands-on approach and a focus on delivering memorable experiences for guests.