Guest Experience Supervisor - Lake Conjola Holidays

Ingenia Holidays; New South Wales; Hybrid; AUD 60.000 - 70.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Rewards programs

Flexible schedules

Zusammenfassung

Ingenia Holidays at Lake Conjola Holiday Park in NSW is seeking a Full-Time Guest Experience Supervisor. You will lead front office operations, supervise the team on shift, and ensure guests enjoy seamless check-ins and check-outs with a friendly, service-driven approach.

You will coordinate and deliver engaging holiday activities within budget, drive sales and service standards, and maintain site presentation and safety. Hospitality experience and a customer-first mindset are essential.

Qualifikationen

• Passionate about creating warm, memorable guest experiences through genuine customer service.
• Experience in hospitality or tourism, or a strong enthusiasm for building skills in a guest-focused role.
• Confident using Microsoft Office and booking systems such as Newbook, or eager to learn in a tech-enabled environment.
• Collaborative, communicative with empathy, and a strong eye for detail.
• Valid Working with Children Check.
• Current automatic driver’s licence.

Aufgaben

• Lead and support Front Office operations, supervising the team and allocating tasks on shift.
• Deliver seamless, friendly check-in and check-out experiences in line with procedures.
• Coordinate and deliver fun, engaging holiday activities within budget.
• Drive sales and service standards to achieve strong guest satisfaction and NPS results.
• Maintain site presentation, safety, and operations, including caretaking support, payments, bookings, and issue logging.

Kenntnisse

Guest service

Hospitality experience

Office software

Communication & empathy

Working with Children Check

Driver's license

Tools

Newbook

Jobbeschreibung

Lake Conjola NSW 2539, Australia

Posted Monday 20 July 2026 at 2:00 pm

About Ingenia

We are a leading Australian property group that own, operate and develop a fast‑growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. At Ingenia, we genuinely care for our people and are committed to creating communities where residents and visitors can truly belong.

Role Summary

We’re looking for a Full‑Time Guest Experience Supervisor to join our team at the Lake Conjola Holiday Park. Reporting to the Park Manager, you will be the welcoming face of the park, ensuring guests and residents receive exceptional experiences while having fun!

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks.

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle

Responsibilities

• Lead and support Front Office operations, supervising the team and allocating tasks on shift
• Deliver seamless, friendly check‑in and check‑out experiences in line with procedures
• Coordinate and deliver fun, engaging holiday activities within budget
• Drive sales and service standards to achieve strong guest satisfaction and NPS results
• Maintain site presentation, safety, and operations, including caretaking support, payments, bookings, and issue logging

Qualifications

• Passionate about creating warm, memorable guest experiences through genuine customer service
• Experience in hospitality or tourism, or a strong enthusiasm for building skills in a guest‑focused role
• Confident using Microsoft Office and booking systems such as Newbook, or eager to learn in a tech‑enabled environment
• Collaborative, communicative with empathy, and a strong eye for detail
• Valid Working with Children Check
• Current automatic driver’s licence

Legal Requirements

All applicants must be able to work in Australia and provide evidence of working rights, and must undergo a National Police Check. All employees of Ingenia Communities must undergo a National Police Check.

Recruitment Process

• Apply via our website – no cover letter needed
• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding

Additional Information

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression, and generous reward and recognition programs.