Guest Experience Supervisor - Lake Conjola Holidays

Ingenia Communities Group; Berringer; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Staff discounts on Holiday Parks

Flexible work schedules

Employee rewards recognition

Extensive training and development

Job summary

A leading Australian property group is looking for a Full-Time Guest Experience Supervisor for their Lake Conjola Holiday Park. The ideal candidate will enhance guest experiences by leading Front Office operations and coordinating engaging activities. Strong customer service skills and experience in hospitality are essential. The position offers flexibility, training, and recognition programs, making it an exciting opportunity for someone passionate about providing exceptional service.

Qualifications

• Experience in hospitality or a customer-focused role is preferred.
• Valid Working with Children Check is required.
• Current automatic driver’s license is necessary.

Responsibilities

• Lead Front Office operations and supervise the team.
• Deliver friendly check-in and check-out experiences.
• Coordinate engaging holiday activities within budget.
• Drive sales and service standards for guest satisfaction.
• Maintain safety and operations, including payments and bookings.

Skills

Customer service

Hospitality or tourism experience

Microsoft Office proficiency

Attention to detail

Tools

Newbook

Job description

We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.

Your Next Opportunity

We’re on the lookout for a Full‑Time Guest Experience Supervisor to join our team at our Lake Conjola Holiday Park.

Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Why You’ll Love Life at Ingenia

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Lead and support Front Office operations, supervising the team and allocating tasks on shift
• Deliver seamless, friendly check‑in and check‑out experiences in line with procedures
• Coordinate and deliver fun, engaging holiday activities within budget
• Drive sales and service standards to achieve strong guest satisfaction and NPS results
• Maintain site presentation, safety, and operations, including caretaking support, payments, bookings, and issue logging

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you’re enthusiastic about building your skills in a guest‑focused role.
• You’re confident using Microsoft Office and booking systems like Newbook, or you’re eager to learn and grow in a tech‑enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check.
• You have a current automatic driver’s licence.

Culture and Benefits

In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks.

All employees of Ingenia Communities must undergo a National Police Check. All applicants must be able to work in Australia and provide evidence of working rights. All applicants must also undergo a National Police Check.