Park Manager - South West Rocks Holidays

Ingenia Communities; South West Rocks; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Staff discounts on Ingenia Holiday…

Employee referral and recognition (e.g

Employee of the month and year rewards

Job summary

Ingenia Communities is seeking a Park & Community Manager for South West Rocks Holidays and Community. You will oversee the holiday park and lifestyle community operations, ensuring exceptional guest and resident experiences while driving commercial and operational outcomes.

You will lead and develop a high-performing team, manage occupancy and revenue targets, and build strong relationships with guests, residents, contractors and local partners in a dynamic coastal setting.

Qualifications

• Experience leading operations within hospitality, tourism, or lifestyle communities.
• Proven ability to manage budgets, revenue targets and P&L responsibilities.
• Strong leadership skills with focus on team development and customer service.

Responsibilities

• Lead day-to-day operations of the holiday park and lifestyle community.
• Deliver exceptional guest and resident experiences, driving satisfaction and engagement.
• Oversee occupancy, revenue, administration, presentation standards and financial performance.
• Lead, coach and develop a high-performing team and foster a positive culture.
• Build relationships with guests, residents, team members, contractors and local partners.

Skills

Leadership

Operations management

Hospitality industry experience

Budgeting & financials

Team development

Customer relationship management

Job description

At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant lifestyle communities, we're all about making life better, brighter, and more connected.

We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.

We're on the lookout for aPark & Community Manager to lead our team at South West Rocks Holidays and Community.

Reporting to the Area Manager, you'll oversee both the holiday park and lifestyle community operations, ensuring exceptional guest and resident experiences while driving strong commercial and operational outcomes. You'll play a key role in creating a welcoming, thriving environment where holidaymakers, residents, team members and visitors feel valued and connected.

South West Rocks Holidays offers a relaxed coastal getaway with great facilities, stunning beaches, and easy access to the region's natural attractions and outdoor adventures, while the adjoining community provides residents with a vibrant and welcoming place to call home.

Why You'll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards

In This Role, You'll

• Lead the day-to-day operations of both the holiday park and lifestyle community.
• Deliver exceptional guest and resident experiences, driving satisfaction, engagement and community connection.
• Oversee occupancy, revenue, administration, presentation standards and financial performance, including budget and P&L management.
• Lead, coach and develop a high-performing team, fostering a positive, customer-focused culture.
• Build strong relationships with guests, residents, team members, contractors, local partners and regulatory bodies.
• Deliver resident lifestyle, wellbeing and community engagement initiatives that enhance connection and belonging.
• Ensure compliance with all safety, legislative and operational requirements while maintaining high asset and presentation standards.
• Proactively resolve guest, resident and operational issues while continuously identifying opportunities for improvement.

You're Likely a Match If You

• Have experience leading operations within hospitality, tourism, property, lifestyle communities, retirement living, accommodation or customer-focused environments.
• Build strong relationships and consistently deliver outstanding customer experiences.
• Are commercially minded, with experience managing budgets, financial performance and operational targets.
• Lead and develop high-performing teams, creating a positive culture focused on collaboration and results.
• Handle challenging situations with confidence, empathy and professionalism.
• Are highly organised, adaptable and comfortable balancing multiple priorities in a dynamic environment.
• Bring a hands-on leadership style, integrity, initiative and a genuine passion for creating great places to live and stay.
• You're someone who brings energy, ideas and a genuine passion for making a difference. You love working with people, solving problems and creating moments that matter.

Our Recruitment Process

We keep things simple and supportive:

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.