Packaging Account Manager

New Directions Australia; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

In-house café

Staff discounts

Public transport access

Onsite parking

Job summary

New Directions Australia in Marrickville, NSW, seeks a Packaging Account Manager to manage end-to-end custom packaging projects from brief to delivery, collaborating with internal teams in our Marrickville office.

You will learn the packaging business from the ground up, supporting day-to-day sales administration, order processing and customer enquiries, before progressively taking ownership of accounts and opportunities.

Qualifications

• Previous experience in account management, sales, customer service or project coordination.
• Ability to develop into managing projects and accounts end-to-end.
• Strong communication and interpersonal skills.

Responsibilities

• Sales & Client Service: Respond to enquiries, understand packaging requirements, prepare quotes and follow up to convert orders.
• Project Management: Manage end-to-end packaging projects, coordinating with suppliers, designers and internal teams.
• Account Management: Build long-term client relationships from enquiry to delivery.
• Artwork & Briefing: Prepare clear briefs for Graphic Design using client input.
• Order Processing: Raise quotes, purchase orders, and sales orders using SAP.
• Team Collaboration: Work with internal teams and suppliers to ensure smooth delivery.
• General Customer Support: Handle packaging enquiries, calls and showroom visits.

Skills

Sales & Client Service

Project Management

Account Management

Artwork & Briefing

Order Processing

Team Collaboration

Customer Support

Education

Tertiary qualifications in Business / Commerce, Marketing

Tools

SAP

Job description

New Directions Australia – Marrickville NSW

New Directions Packaging are leaders in the industry for all things packaging & branding. We create high quality, innovative and sustainable packaging solutions nationally & globally for businesses and brands in fashion, beauty, retail, e-commerce, events, PR and more.

About the Role

We are inviting a motivated and curious Packaging Account Manager to join our team and manage end-to-end custom packaging projects from brief through to delivery, working closely with our internal teams in our Marrickville office.

You’ll learn our packaging business from the ground up, gaining hands‑on experience across the full customer and order journey. This includes supporting day‑to‑day sales administration, order processing and customer enquiries as you build your product and systems knowledge, before progressively taking greater ownership of accounts and sales opportunities.

This is an exciting opportunity for someone looking to build a long‑term career in packaging, branding and customer service within a fast‑paced and dynamic environment.

The Role

As an Account Manager, your responsibilities will include:

• Sales & Client Service: Respond to customer enquiries, understand packaging requirements, prepare quotes and follow up to successfully convert orders
• Project Management: Manage end‑to‑end custom packaging projects, coordinating with suppliers, designers and internal teams to ensure timely and accurate delivery
• Account Management: Progressively take ownership of client relationships and accounts, managing projects from initial enquiry through to delivery and building strong, long‑term relationships
• Artwork & Briefing: Prepare clear, detailed briefs for the Graphic Design team using client input and industry best practices
• Order Processing: Raise quotes, purchase orders, and sales orders accurately using SAP
• Team Collaboration: Work closely with internal teams (graphic design, accounts, warehouse) and external suppliers to ensure smooth project delivery
• General Customer Support: Share responsibility for incoming Packaging enquiries, phone calls and showroom customers as part of the wider Packaging team

About You

We're looking for someone with:

Previous experience in account management, sales, customer service or project coordination, with the ability and motivation to develop into managing projects and accounts end‑to‑end

Strong communication and interpersonal skills

A high level of accuracy and attention to detail (essential)

A proactive, solutions‑focused mindset

A genuine interest in design, branding and packaging

Previous experience in packaging or print (preferred but not essential)

Familiarity with SAP (advantageous)

Tertiary qualifications in Business / Commerce, Marketing, or a related field are welcomed but not required.

What is in it for you?

• A friendly, supportive, and stimulating workplace
• The opportunity to work with a wide range of well‑known brands
• In‑house café with barista‑made coffee and staff discounts
• Regular training to build knowledge & expertise in packaging/print
• Office location close to public transport & onsite parking
• New Directions Australia is a leader in workplace diversity and encourage applicants from all sectors of the community to apply.