Pacific Loyalty Operations & Performance Manager

AccorCorpo; Sydney; On-site; AUD 120,000 - 170,000; Full time

Job summary

Accor is seeking a Loyalty Operations & Performance Manager for the Pacific, based in Sydney. You will drive loyalty strategy, supervise performance, and deliver training to hotels across 400 properties, collaborating with regional and global teams.

Build capability, lead campaigns, and ensure members receive recognition and benefits. With a focus on driving engagement and commercial outcomes, you will execute programmes, monitor metrics, and deliver impactful training via webinars and workshops

Qualifications

• At least 4 years of experience in hotel operations with customer service and management experience.
• Loyalty program management experience desirable in hotel marketing.
• Experience managing loyalty campaigns: acquisition, activation and retention with focus on member experience.
• Strong stakeholder management and communication across hotel, regional and global teams.
• Proven project management capability with multiple priorities and campaign delivery.
• Experience developing training, communications and tools for large dispersed audiences.
• Experience using reporting tools; interest in AI is advantageous.

Responsibilities

• Drive awareness, understanding and adoption of ALL Accor loyalty across the Pacific hotels.
• Monitor loyalty performance and key programme metrics to identify opportunities.
• Develop and deliver engaging training programmes, webinars and workshops.
• Build loyalty capability across hotel departments and empower Loyalty Champions.
• Lead loyalty communications and programme updates to keep hotels informed.
• Drive campaigns and incentives to strengthen member engagement and performance.
• Identify opportunities to improve member engagement and commercial performance.
• Champion programme compliance and benefit delivery for all members.

Skills

Customer service

Stakeholder management

Training delivery

Project management

Campaign management

Data reporting

AI awareness

Tools

Reporting tools

Job description

Accor is seeking a Loyalty Operations & Performance Manager for the Pacific, based in Sydney. You will drive loyalty strategy, supervise performance, and deliver training to hotels across 400 properties, collaborating with regional and global teams.

Build capability, lead campaigns, and ensure members receive recognition and benefits. With a focus on driving engagement and commercial outcomes, you will execute programmes, monitor metrics, and deliver impactful training via webinars and workshops