Pacific Loyalty Operations & Performance Lead

Accor; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

Accor is seeking a Loyalty Operations & Performance Manager for the Pacific, based in Sydney CBD. You will be part of the Pacific Loyalty team, reporting to the Director Loyalty Operations & Performance, helping shape the world’s largest hotel loyalty programme with ~400 hotels across the Pacific region.

You will drive adoption of ALL Accor loyalty, monitor performance, and deliver training to hotel teams. The role combines operational expertise, commercial insight and strong presentation skills

Qualifications

• Experience managing loyalty acquisition, activation and retention campaigns.
• Strong understanding of member experience and program operations.
• Experience with reporting and data analysis in loyalty programmes.

Responsibilities

• Drive awareness, adoption and performance of ALL Accor loyalty across the Pacific network.
• Monitor loyalty performance and key programme metrics; provide insights for hotels.
• Develop and deliver training programmes, webinars and workshops for hotel teams.
• Build loyalty capability across hotel departments with practical tools and education.
• Lead loyalty communications and programme updates to keep hotels informed.
• Support campaigns and incentives to boost member engagement and programme performance.
• Identify opportunities to strengthen member engagement and commercial outcomes.
• Champion programme compliance and benefit delivery for members.

Skills

Loyalty program management

Stakeholder management

Training development

Campaign delivery

Project management

Data reporting

AI interest

Tools

Data reporting tools

AI awareness

Job description

Accor is seeking a Loyalty Operations & Performance Manager for the Pacific, based in Sydney CBD. You will be part of the Pacific Loyalty team, reporting to the Director Loyalty Operations & Performance, helping shape the world’s largest hotel loyalty programme with ~400 hotels across the Pacific region.

You will drive adoption of ALL Accor loyalty, monitor performance, and deliver training to hotel teams. The role combines operational expertise, commercial insight and strong presentation skills