Ozdoc - It Support Officer - Level 1 (Oct'26)

Acworth Recruitment; Gold Coast City; On-site; AUD 50,000 - 61,000; Full time

Benefits offered by this job

Flexible work options

Competitive starting salary

Superannuation

Job summary

Ozdoc (Gold Coast) is seeking an enthusiastic Level 1/Entry Associate Support Engineer to join the First Response team. You will deliver initial triage for servers, desktops, networks, and other IT issues while growing your hands-on skills in a collaborative environment on the Gold Coast.

Ideal candidates are studying or have completed Cert 3/4, Diploma or Degree, with exceptional customer service and a ready-to-learn mindset. Flexible work options and a supportive team culture are offered.

Qualifications

• Excellent communication and customer service skills.
• Willingness to learn and grow in IT support.
• Currently studying or completed Cert 3/4, Diploma or Degree in related field.
• Strong teamwork and positive attitude.

Responsibilities

• Provide first response triage to servers, desktops, and networks.
• Assist in on-site IT support and issue resolution as part of the First Response team.

Skills

People skills

Positive attitude

Client issue solving

Creativity in problem solving

Team player

Education

Graduate certification

Job description

Ozdoc - IT Support Officer - Level 1 (Oct'26)

Ozdoc (Gold Coast)

• Are you passionate about your career in technology?
• Do you have EXCEPTIONAL communication & customer service skills?
• Bring your diligence & enthusiasm and join our team of professionals

Ozdoc Solutions Partnership are Australia's premier Medical IT provider. We custom design IT solutions to meet the needs of today’s demanding Health industry via the best combination of on premise, hybrid and complete cloud-systems including hardware, software, and state of the art digital solutions. We are committed to excellence, growth, integrity, and innovation while striving to be as human as possible, after all they are our core values.

We care for technology so you can care for people

About the Role

We are on the hunt for the next great team member.

We're looking for a super driven person to join our team as a Level 1/Entry level Associate Support Engineer. You'll learn to be hands-on with all our client support, receiving exposer to everything as you will become part of our First Response team delivering initial triage to servers, desktops, networks, you name it as you grow.

Still studying and have extra capacity, we will even consider someone working towards Graduation and looking for a foot in the door [Cert 3/4, Diploma or Degree] with strong customer service experience (ie retail, hospitality etc) and is the "go to" person for friends and family with their IT issues.

You'll need a growth mentality and a great can-do attitude, love working directly with people and most importantly be part of a strong team culture…..along with diligence, enthusiasm, willingness to go the extra mile, and desire to contribute and succeed.

Show your skill and there is plenty of opportunity to move quickly and grow within our team!

What Qualities are we looking for?

• Exceptional skills in dealing with people
• A positive and friendly attitude
• Passionate about solving client issues
• A creative approach in solving problems
• Most of all, a team player and willingness to grow.

What's on Offer

• A commencing salary of $55K plus superannuation will be offered with the potential for an increase following probation for an exceptional candidate.
• Additional after hours renumeration on top of base salary
• A proactive and supportive work environment, with up-to-date equipment, that supports employee development.
• A challenging role where you are always learning!
• Burleigh Heads based - work close to home
• Flexible work options
• Salary sacrifice plans
• Employee referral program
• Peer bonus program
• Gift vouchers on your birthday and the day off, yes that's right we don't work birthdays at Ozdoc
• Quarterly team building events
• Monthly team lunches
• Ability to be heard outside of the crowd

What stands out as a bonus to being shortlisted in this application?

• Already completed a graduate certification
• Any Microsoft fundamental certifications
• Any additional IT certifications
• Any certification that isn't IT related however can be applied to this role