Level 2 Support Engineer — Path to L3 or Field Engineer

Acworth Recruitment; Gold Coast City; On-site; AUD 75,000 - 85,000; Full time

Benefits offered by this job

Career development opportunities

Flexible work options

Burleigh Heads location

Salary and superannuation

Job summary

Ozdoc Solutions is seeking an experienced Level 2 Support Engineer to join our medical IT team on the Gold Coast. You will troubleshoot and resolve escalated IT issues across Windows, networks, servers and cloud environments for healthcare clients, with clear growth paths to L3 Support or Field Engineering.

The role emphasizes hands-on technical work, strong client communication and ongoing professional development within a supportive environment at Ozdoc on the Gold Coast.

Qualifications

• Strong troubleshooting and problem-solving capabilities.
• Excellent communication and customer service skills.
• Experience supporting Windows desktop environments.
• Exposure to Microsoft 365 and cloud technologies.
• Understanding of networking fundamentals.
• Experience working with servers and/or infrastructure.
• Ability to diagnose problems rather than simply follow a script.
• Strong attention to detail and documentation skills.

Responsibilities

• Provide Level 2 technical support to clients across a range of IT environments.
• Investigate and resolve escalated technical issues.
• Troubleshoot hardware, software, network and connectivity issues.
• Support Microsoft and cloud-based environments.
• Diagnose issues across desktops, servers and network infrastructure.
• Manage tickets through to resolution while maintaining clear client communication.
• Escalate complex issues appropriately and work collaboratively with other engineers.
• Assist with maintaining and supporting client infrastructure.
• Contribute to projects, improvements and technology upgrades.
• Document solutions, processes and technical information.
• Build strong relationships with clients through exceptional communication and service.
• Continue developing your technical knowledge and capabilities.

Skills

Troubleshooting

Communication

Documentation

Team player

Independent work

Willingness to learn

Education

IT qualifications or certifications

Tools

Windows

Microsoft 365

Job description

Ozdoc Solutions is seeking an experienced Level 2 Support Engineer to join our medical IT team on the Gold Coast. You will troubleshoot and resolve escalated IT issues across Windows, networks, servers and cloud environments for healthcare clients, with clear growth paths to L3 Support or Field Engineering.

The role emphasizes hands-on technical work, strong client communication and ongoing professional development within a supportive environment at Ozdoc on the Gold Coast.