IT Support Officer – Level 1 (OzDoc)

Ozdoc Gold Coast; City of Brisbane; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Salary $50k-$70k + superannuation

Flexible work options

Burleigh Heads based – close to home

Employee referral program

Quarterly team building events

Monthly team lunches

Gift vouchers on birthday and day off

Job summary

Ozdoc Solutions Partnership is seeking an entry-level Support Engineer to join our First Response team in the Brisbane region. You will perform initial triage across servers, desktops and network issues, while delivering exceptional customer service.

This role offers growth into broader IT support, with flexible career development paths for those pursuing certificates or degrees. A collaborative team culture and ongoing hands-on learning are central to the position.

Qualifications

• Exceptional skills in dealing with people.
• Positive and friendly attitude.
• Passionate about solving client issues.
• Creative approach in solving problems.
• Team player and willingness to grow.

Responsibilities

• Deliver initial triage and first line support to servers, desktops and networks.
• Hands-on client support as part of the First Response team.
• Grow into broader IT support responsibilities as you develop.

Skills

Exceptional communication

Customer service

Team player

Growth mindset

Problem solving

Education

Cert 3/4, Diploma or Degree (in progress)

Job description

• Are you passionate about your career in technology?


• Do you have EXCEPTIONAL communication & customer service skills?


• Bring your diligence & enthusiasm and join our team of professionals

Ozdoc Solutions Partnership are Australia’s premier Medical IT provider. We custom design IT solutions to meet the needs of today’s demanding Health industry via the best combination of on premise, hybrid and complete cloud-systems including hardware, software, and state of the art digital solutions. We are committed to excellence, growth, integrity, and innovation while striving to be as human as possible, after all they are our core values.

“We care for technology so you can care for people”

About the Role

We are on the hunt for the next great team member.

We’re looking for a super driven person to join our team as a Level 1/Entry level Support Engineer. You'll learn to be hands-on with all our client support, receiving exposer to everything as you will become part of our First Response team delivering initial triage to servers, desktops, networks, you name it as you grow.

Still studying and have extra capacity, we will even consider someone working towards Graduation and looking for a foot in the door [Cert 3/4, Diploma or Degree] with strong customer service experience (ie retail, hospitality etc) and is the \"go to\" person for friends and family with their IT issues.

You’ll need a growth mentality and a great can-do attitude, love working directly with people and most importantly be part of a strong team culture…..along with diligence, enthusiasm, willingness to go the extra mile, and desire to contribute and succeed.

Show your skill and there is plenty of opportunity to move quickly and grow within our team!

What Qualities are we looking for?

• Exceptional skills in dealing with people


• A positive and friendly attitude


• Passionate about solving client issues


• A creative approach in solving problems


• Most of all, a team player and willingness to grow.

What’s on Offer

• A commencing salary of $50-$70K plus superannuation will be offered dependant on qualifications and experience.


• Additional after hours renumeration on top of base salary


• A proactive and supportive work environment, with up-to-date equipment, that supports employee development.


• A challenging role where you are always learning!


• Burleigh Heads based – work close to home


• Flexible work options


• Salary sacrifice plans


• Employee referral program


• Peer bonus program


• Gift vouchers on your birthday and the day off, yes that’s right we don’t work birthdays at Ozdoc


• Quarterly team building events


• Monthly team lunches


• Ability to be heard outside of the crowd

What stands out as a bonus to being shortlisted in this application?

• Already completed a graduate certification


• Any Microsoft fundamental certifications


• Any additional IT certifications


• Any certification that isn’t IT related however can be applied to this role