Support Engineer (Melbourne)
Office Solutions IT
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Benefits offered by this job
Job summary
Office Solutions IT in Melbourne CBD is seeking a proactive IT Support Engineer to join our hybrid team. You’ll provide helpdesk support and project work to a diverse client base across industries, with desktop, network, server, storage, and cybersecurity tasks.
Expect strong collaboration, clear client communication, and opportunities to grow into senior roles. Two shifts are available, with flexible WFH options and a culture that promotes from within.
Qualifications
- At least 2 years' experience in a Level 2+ generalist role in an IT managed service provider or similar broad environment.
- Current Microsoft certifications will be looked at with seriously impressed eyebrows.
- You must be a great communicator who can explain IT concepts clearly over phone, email or in person.
- Self-motivated with eagerness to contribute to team and client performance.
- Valid Driver's License and access to a work-safe vehicle.
Responsibilities
- Provide helpdesk support and project work to businesses.
- Handle desktop support, network deployments, and troubleshooting, servers and storage infrastructure, and cybersecurity.
- Work both remotely and face-to-face with clients to build strong rapport.
Skills
Education
Tools
Job description
Here at Office Solutions IT, we favour honest, smart and fun individuals who have a drive to grow and care about helping others. Here we do things differently. That's why we've more than quadrupled in size from 25 to over 120 team members in 5 short years!
An amazing supportive team culture, monthly free team lunches, social club events and company Discord server
Career growth and development, training, certification incentives, and we always promote our senior roles from within first! (Read more about this below)
We specialise in providing IT support services to businesses. As an IT Support Engineer, you'll be working both remotely and face to face with our clients to provide helpdesk support and project work.
This level 2/3 generalist role will have you grappling with a huge variety of tasks in desktop support, network deployments and troubleshooting, servers and storage infrastructure and cybersecurity. We do not have a separate Networking or Infrastructure team, so you will have full access and never be siloed in your role.
You'll be part of a tight-knit team, building great rapport with your team's clients and enjoying banter and memes along the way. Your team's clients will be in all industries from accounting and legal to mining and gas, health services, NFP, education, manufacturing and more.
We don't expect you to go the extra mile and provide game changing IT support for nothing. In addition to your salary, we'll support and shower you with perks, including:
Professional Development: Our supportive and learning-driven culture will help you to skill up fast and develop in your chosen area. Unlimited learning and everyone gets 40 hours of work time allocated for study.
Flexibility: Got responsibilities outside of work? We have WFH flexibility for the days when you need to be home. We also offer two shifts to suit both early birds and night owls, 7.30am - 4:00pm or 9am - 5:30pm.
Work-Life Balance: You're only expected to work during your work hours. No Afterhours roster. Your number will never be given out to clients, so no interruptions to home life. Each shift has a 1 hour lunch breakso you can actually enjoy your lunch time.
Promotional Opportunities: We're serious about unlocking achievements and levelling up. In fact,90% of our senior team memberskick started their career with us as an IT Support Engineer. Seriously!Our Managing Director, Cyber Security Lead Engineer, Service Delivery Manager, Service Quality Manager, Technical Specialists and more all started here as Support Engineers!
Having a laugh: Have two or three, in fact. Unless you have fun at work, what's the point? Join in with our monthly free team lunches, Team Choice Award, huge range of fun events, active social club and office banter.
To be seriously considered for this role, please have the following in your utility belt:
At least 2 years' experience in a Level 2+ generalist role in an IT managed service provider or similar broad environment.
Current Microsoft certifications will be looked at with seriously impressed eyebrows.
You must be a great communicator. Someone who understands how to frame their superpowered IT knowledge in a clear, concise and friendly manner; who can do so over the phone, in a well-crafted email or in person.
You should be self-motivated with an eagerness to excel and contribute to the performance of your team and clients.
Valid Driver's License and work safe vehicle
You'll also be comfortable and confident working with:
- Backups and DR technology
- Office 365applications, SharePoint, Exchange Online
- Azure AD and hosting services
- Network config and troubleshooting including VPN, DNS, wireless LAN
- Switches, routers, firewalls
- Windows Desktops in AD & Azure environments
- Windows Server, Group Policy, Remote Desktop Services, Microsoft Exchange
- VMware / Hyper-V virtualization
Please note: This role is based in the Melbourne CBD, Victoria (VIC). If you are relocating to Victoria, please include this in your cover letter.
At Office Solutions IT, we strive to be a place where everyone can thrive. We are committed to creating a strong community of diversity, inclusion and a positive, barrier free recruitment process and workplace. We deliver on this commitment through our goal to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.
\"OSIT has given me a great opportunity to grow in the IT industry with an amazing support network and resources. Their belief of promotion from within allows you to have a more clear career pathway.\"
Ben - Service Support Manager
\"I have been working at Office Solutions IT for 9 years now and started as a Support Engineer. I can't imagine that I could have experienced the same level of personal growth at any other company. My colleagues have been so supportive and are always willing to help each other out and teach each other new things.\"
Aaron - AI Consultant
\"Growth is one our values at Office Solutions IT. When I started I was our receptionist. OSIT has supported me with my studies and passion to grow professionally, I have been promoted to a few roles here, I am now the Business Services Manager.\"
Amanda - Accounting Manager
\"I know it sounds cheesy but I look forward to going to work each day.\"
Mike - Senior Partner
Visit:https://www.officesolutionsit.com.au/careers or check us out on Facebook athttps://www.facebook.com/OfficeSolutionsIT or Instagram at @office_solutions_it
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