Graduate Customer Solutions Engineer

Aussie Broadband; Melbourne; Hybride; AUD 60 000 - 76 000; Plein temps

Avantages offerts par ce poste

Parental leave

Internet discount

Mobile discount

Fitness pass

Flexible work

Employee Assistance

Partner discounts

Merchandise allowance

Résumé du poste

Symbio, part of the Aussie Broadband Group, invites applications for a Graduate Customer Solutions Engineer in Melbourne. You will join a hybrid team and gain hands-on experience solving real customer problems from day one. The program includes mentoring, structured development milestones and exposure to enterprise telecom solutions.

You’ll learn about fibre, NBN, VoIP, CPE, security and data centre services while collaborating with senior engineers to design tailored solutions.

Qualifications

• Are you graduating in 2026 or have you recently completed a degree in Information Technology, Computer Science, Cyber Security, Telecommunications, or a related discipline?
• Strong analytical and problem-solving skills with ability to learn quickly.
• Excellent communication skills and the ability to engage with technical and non-technical stakeholders.

Responsabilités

• Partner with Senior Customer Solutions Engineers to design and deliver tailored telecommunications and networking solutions.
• Learn enterprise-grade technologies such as NBN, fibre, CPE, VoIP, porting, data centre services, security and IP networking.
• Work with customers to understand business and technical requirements and support delivery of solutions.
• Contribute to solution design, product evaluations and technical research while growing consulting skills.
• Support customer implementations, hypercare and handover activities for a seamless experience.
• Develop troubleshooting, analytical and problem-solving capabilities alongside experienced professionals.
• Explore AI, automation and cloud technologies and their application in telecoms.
• Participate in a structured development pathway with mentoring and milestones.

Connaissances

Analytical thinking

Problem solving

Communication skills

Team collaboration

Formation

IT/CS/Cyber/Telecom degree

Description du poste

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

Are you graduating in 2026 or have you recently completed a degree in Information Technology, Computer Science, Cyber Security, Telecommunications, or a related discipline? Are you ready to launch your career in a role that combines technical expertise, customer engagement and real-world problem-solving?

We are looking for an enthusiastic, curious and driven Graduate Customer Solutions Engineer to join our team commencing 9 February 2027. This is an exciting opportunity to gain hands‑on experience, receive dedicated mentoring and work on customer solutions that make a genuine impact from day one.

This role is based in Melbourne, with a hybrid work model that combines office and remote working.

About Us

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

Are you graduating in 2026 or have you recently completed a degree in Information Technology, Computer Science, Cyber Security, Telecommunications, or a related discipline? Are you ready to launch your career in a role that combines technical expertise, customer engagement and real-world problem-solving?

We are looking for an enthusiastic, curious and driven Graduate Customer Solutions Engineer to join our team commencing 9 February 2027. This is an exciting opportunity to gain hands‑on experience, receive dedicated mentoring and work on customer solutions that make a genuine impact from day one.

This role is based in Melbourne, with a hybrid work model that combines office and remote working.

What you’ll be doing

• Partner with our Senior Customer Solutions Engineers and Provisioning team to design and deliver tailored telecommunications and networking solutions.
• Learn how enterprise-grade technologies come together, including NBN, fibre, CPE, VoIP, number porting, data centre services, security and IP networking.
• Work directly with customers to understand their business and technical requirements and support the delivery of solutions that make a genuine difference.
• Contribute to solution design activities, product evaluations and technical research while developing your consulting skills.
• Support customer implementations, hypercare and handover activities to ensure a seamless customer experience.
• Develop your troubleshooting, analytical and problem-solving capabilities while working alongside experienced industry professionals.
• Explore emerging technologies such as artificial intelligence (AI), automation and cloud technologies and their application within telecommunications.
• Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
• Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.

What we’re looking for

• A degree in Information Technology, Computer Science, Cyber Security, Telecommunications, or a related discipline completed within the last two years.
• While not essential, previous exposure to networking, telecommunications, cloud technologies or cyber security through internships, university projects, or work experience will be highly valued.
• Strong analytical and problem-solving skills.
• Excellent communication skills and the ability to engage with both technical and non-technical stakeholders.
• A collaborative mindset with the confidence to take ownership of your work.
• A willingness to step outside your comfort zone, embrace challenges and continuously develop your skills.

Bonus points (but not essential)

• Cisco CCNA or CCNP Service Provider certifications.
• Fortinet NSE certifications.
• CompTIA Network+, Security+, or similar certifications.
• Home labs, personal projects, internships or other hands‑on technical experience.

We're looking for people who are curious, motivated and eager to learn. If you bring the right attitude, we'll help you build the skills.

#LI-Hybrid, #LI-MM1

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through ourPledge 1% commitment,community sponsorship programs, and paid community service leave for all staff.

The Good Stuff

• 26 weeks paid parental leave for permanent employees, for both primary and secondary caregivers (in addition to any government-paid leave)

• Discounted internet up to the value of $109 per month

• 20% off Mobile services

• Fitness Passport for access to multiple gyms and pools across Australia

• Flexible working arrangements

• Employee Assistance Program (EAP)

• Discounts with Specsavers, HCF, and many more

• Monthly rewards and recognition

• Internal training and development resources to support your career growth

• Yearly Aussie merch allowance

Even if you feel youdon’tmeet all the requirements,we’dstill love to hear your story. We like tothink outside the boxwith the people we hire.