Overseas Customer Service & Sales Specialist

Medibank; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Medibank is seeking an Overseas Customer Service and Sales Consultant to join our Overseas team. This full-time role sits at Macquarie University in Macquarie Park NSW, with a rotating 8am–8pm schedule and potential to work from home occasionally.

You will deliver premium service to overseas members, support health insurance needs, and contribute to sales outcomes in a collaborative, customer-first environment.

Qualifications

• Empathetic and motivated; great at communicating via all channels in a compassionate and friendly manner.
• Able to build the business and achieve sales targets; can tailor responses to different situations.
• Team player who will support colleagues to do the best job they can.

Responsibilities

• Providing a quality service for our valued customers
• Service an end-to-end solution for our Overseas customers
• Identifying and highlighting opportunities to improve the member and billing agent experience
• Occasional presentations to stakeholders and customers
• Assisting customers face-to-face, over the phone (inbound and outbound calls), via emails and over messaging

Skills

Customer service

Sales

Communication

Job description

Medibank is seeking an Overseas Customer Service and Sales Consultant to join our Overseas team. This full-time role sits at Macquarie University in Macquarie Park NSW, with a rotating 8am–8pm schedule and potential to work from home occasionally.

You will deliver premium service to overseas members, support health insurance needs, and contribute to sales outcomes in a collaborative, customer-first environment.