Customer Service & Sales Consultant

Medibank Private Limited; Gold Coast City; Hybrid; AUD 45,000 - 60,000; Full time

Benefits offered by this job

Flexible roster

Hybrid work

Health benefits

Private health insurance

Job summary

Medibank invites applications for a full-time Customer Service and Sales Consultant role in Pacific Fair, Broadbeach, Gold Coast. The position offers a hybrid arrangement, with potential work at the Helensvale kiosk to support the broader team.

You will engage customers across channels, help them choose health cover and services, and build trusted relationships within the local community. The role features a flexible rotating roster, with hours 8am–8pm and some after-hours work from home.

Qualifications

• Experience in customer service, sales, health, retail, or community engagement is a strong asset.
• Ability to communicate clearly and build rapport with customers.
• Willingness to learn new systems and use technology.

Responsibilities

• Assist customers in selecting health cover and services.
• Support customers across in-store, phone, online, and community channels.
• Build lasting relationships and trust through personalized conversations.
• Identify opportunities to improve how we work and share ideas.

Skills

Customer service

Sales

Community engagement

Relationship building

Job description

It's a strange thing to say, because us humans are capable of incredible things. And at Medibank, we know our greatest potential lies in the people who work with us.

We strive to make real, fundamental change, driven by a simple purpose: to create the best health and wellbeing for all of Australia.

Make a real impact in your local community.

Do you love connecting with people? Are you passionate about helping others? This role is your chance to combine customer service skills with community engagement and enjoy flexibility while you do it.

Why join Medibank?

We're on a mission to create Australia's healthiest workplace. Here's what that means for you:

Flexibility: Work in-store, from home, on-site with partners, and out in the community.

Health & wellbeing: access virtual GP consultations, 24/7 Employee Health Support Line, health coaching, pregnancy and parenting support and more.

Subsidised private health insurance + fully subsidised Healthy Living Extras.

Leave for life's moments: Paid parental leave, volunteer leave, community leave, cultural leave, a Good Health Day and more.

Growth & development: Career pathways, learning programs, and opportunities to innovate within community teams.

Inclusive culture: Seven Employee Networks supporting belonging and inclusion.

About the role

We have a full time hybrid opportunity for a Customer Service and Sales Consultant at our Pacific Fair, Broadbeach store. You may also be requested to work at our Helensvale kiosk to support your wider team.

This role includes aflexible rotating roster working Monday to Friday with alternating Saturday work. The working hours rotate between 8am-8pm and rostered hours after 5pm will be working from home shifts.

As the face of Medibank in your area, you will:

• Help customers choose the right health cover and services.
• Support them across multiple channels - in-store, over the phone, online, and in the community.
• Build lasting relationships and trust through personalised conversations.
• Solve everyday challenges and share ideas to improve how we work.

Internally referred to as a Local Community Consultant, you will be a part of a geographically based, cross-functional teams, with a shared goal to build stronger community connections, deepen trust, and deliver more personalised support in your area.

What we're looking for

You don't need health insurance experience - we'll teach you that. If you have skills in customer service, sales, health, retail, or community engagement, you could be a great addition to our team.

You are:

• Great at building rapport and explaining things clearly.
• Comfortable using technology and learning new systems.
• A team player who is adaptable and proactive.
• Detail-focused and committed to protecting customer privacy.
• Purpose-driven work: Help improve health and wellbeing in your community.

Imagine working with us

We understand that work means different things to everyone... We know happy, healthy people make great teams, and great teams put more heart into each customer and patient interaction. And that ' s why we ' re reinventing work.

Imagine a workplace that helps you and your family thrive. Where connection, personal development and health and wellbeing are front of mind. To learn more about our benefits go to https://careers.medibank.com.au/culture/rewards-benefits/

For you, work should help you Live Better. It should bring you fulfillment and joy. And with Medibank, it could.

Inclusion and Accessibility

We believe in everyone's potential and strive to make Medibank inclusive for all because different perspectives make us better. We encourage applications from everyone, including Aboriginal and Torres Strait Islander peoples, neurodivergent candidates, LGBTQIA+ community including transgender and gender diverse candidates and candidates with a disability.

Medibank proudly recognised as Best Enterprise Organisation, 2026 AFR BOSS Best Places to Work

Job Segment: Neurology, Sales Consultant, Retail Sales, Healthcare, Sales, Retail, Customer Service