Outbound Customer Growth & Retention Specialist

Medibank Private Limited; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellbeing benefits

Employee discounts and rewards

Career development opportunities

Training and ongoing support

Collaborative team culture

Job summary

Medibank Private Limited in Melbourne is seeking a Customer Sales and Retention Specialist - Outbound to engage with members, understand needs and drive retention and sales outcomes. You’ll build rapport, navigate objections, and deliver tailored health-insurance solutions within a fast-paced outbound team.

The role is full-time with initial training and onboarding, starting November 16, 2026, with ongoing mentorship and development opportunities across ahm and Medibank.

Qualifications

• Experience in Sales or Retention is essential.
• Experience in customer service or contact centres is highly regarded.

Responsibilities

• Proactively engage with customers through outbound conversations to retain members and grow the member base.
• Build rapport with a diverse range of customers and understand their needs.
• Navigate objections and deliver tailored health-insurance solutions.
• Contribute to achieving retention and sales objectives while delivering excellent member experiences.

Skills

Outbound sales

Customer service

Relationship building

Communication

Job description

Medibank Private Limited in Melbourne is seeking a Customer Sales and Retention Specialist - Outbound to engage with members, understand needs and drive retention and sales outcomes. You’ll build rapport, navigate objections, and deliver tailored health-insurance solutions within a fast-paced outbound team.

The role is full-time with initial training and onboarding, starting November 16, 2026, with ongoing mentorship and development opportunities across ahm and Medibank.