Overnight Hotel Manager — Lead Guest Experience

EVT Group; Sydney; Sur place; AUD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

50% off dining and stays across EVT–QT

$2 movie tickets and discounts on Gold

Seasonal perks at Thredbo

Rapid career growth across hotel and娱乐

Paid parental leave

Résumé du poste

EVT Group’s Atura Blacktown seeks a Night Manager to lead overnight hotel operations and ensure exceptional guest service. You will manage check-in/check-out, handle guest feedback with tact, and perform precise night audits.

You will supervise the Night team, coordinate with Housekeeping, Reservations and Maintenance, and uphold security and safety standards in line with policies. This role is based at Atura Blacktown.

Qualifications

• Familiar with hotel night audit processes and computer systems.
• Ability to manage reservations, room rates and packages accurately.
• Experience supervising front-office or night teams and coordinating with housekeeping, reservations and maintenance.
• Strong guest-service orientation with tact in handling feedback and complaints.
• Knowledge of local attractions, services and events.
• Commitment to hotel policies, procedures and training sessions.

Responsabilités

• Act as the hotel manager overnight in the absence of senior managers.
• Welcome guests, check in/out efficiently and respond to needs with tact.
• Perform the night audit thoroughly, posting revenue and identifying discrepancies.
• Follow cashiering policies and coordinate with accounts for audit documentation.
• Secure the hotel overnight and maintain a safe environment per WHS guidelines.
• Supervise the Night Manager team and on-shift staff and maintain clear communication.

Connaissances

Hotel night audit systems

Reservation management

Team supervision

Guest relations

Local area knowledge

Policy adherence & training

Description du poste

EVT Group’s Atura Blacktown seeks a Night Manager to lead overnight hotel operations and ensure exceptional guest service. You will manage check-in/check-out, handle guest feedback with tact, and perform precise night audits.

You will supervise the Night team, coordinate with Housekeeping, Reservations and Maintenance, and uphold security and safety standards in line with policies. This role is based at Atura Blacktown.