Night Manager - Atura Blacktown

EVT Limited; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Dining discount

Movie tickets

Seasonal perks

Career growth

Parental leave

Job summary

EVT Limited invites applications for the Night Manager - Atura Blacktown. This full-time role oversees overnight operations, ensuring guest satisfaction, accurate night audit, and safe, smooth running of the hotel. You will lead the night team, coordinate with departments, and maintain high service standards.

The position requires hands-on leadership, strong communication, and a proactive approach to guest needs, with a focus on safety and process adherence at night.

Qualifications

• Experience supervising a team on shift.
• Full working knowledge of hotel computer systems and night audit processes.
• Knowledge of current room rates and guest reservations.
• Commitment to hotel policies and safety procedures.
• Ability to coordinate with housekeeping, reservations and maintenance to prepare rooms for guests.

Responsibilities

• Oversee overnight hotel operations in the absence of senior managers.
• Welcome guests, check-in/out efficiently and address feedback with tact.
• Complete the night audit accurately, post revenue and reconcile discrepancies.
• Liaise with accounts and ensure audit documentation is complete.
• Secure the hotel overnight and maintain a safe environment.
• Supervise the night team on shift and communicate across departments.

Skills

Night audit

Team supervision

Guest service

Cash handling

Policies & safety

Job description

Night Manager - Atura Blacktown | Full-time

At Atura, we’re a people place: unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you’re pouring drinks, sharing local tips or welcoming guests with a warm smile, you’ll be part of a team that’s Always Open to possibility. Join us and help create the kind of place people never want to leave.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Act as the hotel manager overnight in the absence of the General Manager, Front Office Manager and Hotel Manager.
• Welcome, check in and check out guests with efficiency and friendliness, and respond to guest needs, comments and complaints with tact and urgency.
• Complete the night audit thoroughly and accurately, including posting all revenue and payments and identifying any discrepancies.
• Follow all cashiering policies and procedures, and liaise with accounts so the documentation supporting audit functions is complete.
• Secure the hotel overnight in line with existing procedures, and maintain a clean and safe environment in line with workplace health and safety guidelines.
• Supervise the Assistant Night Manager, Night Auditors, Night Porters and other non-managerial staff on shift, keeping communication open across the night team.

What You’ll Bring

• Full working knowledge of the hotel’s computer systems as they relate to night audit functions.
• Knowledge of current room rates and packages, and the ability to book, update, amend and file reservations accurately.
• Experience supervising a team and coordinating with Housekeeping, Reservations and Maintenance so rooms are ready for arriving guests.
• A genuine sense of care for guests, with the tact and diplomacy to handle feedback and complaints.
• Knowledge of the local area as a destination, including the services available and any special events taking place.
• A commitment to hotel policies, procedures and training, including participation in Front Office communication and training sessions.

How You Work

• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Police check

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.