Night Manager - Atura Blacktown

Atura Hotels; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

50% dining and stays across EVT hotels

2 movie tickets + discounts on cinema

Seasonal perks at Thredbo

Rapid career growth across hotel and娱乐

Paid parental leave

Job summary

Atura Blacktown, part of the EVT portfolio, seeks an experienced Night Manager to lead overnight operations, guest services and audits for a full-time role.

You will oversee the front desk, coordinate with Housekeeping and Maintenance, and ensure safety and guest satisfaction throughout the night shift. A hands-on leader with a hospitality mindset is essential.

Qualifications

• Knowledge of hotel front office operations and night audit processes.
• Ability to supervise a night team and coordinate with Housekeeping, Reservations and Maintenance.
• Strong guest service orientation and tact in handling feedback and complaints.

Responsibilities

• Act as the hotel manager overnight in the absence of the General Manager and other managers.
• Welcome, check in and check out guests efficiently, addressing needs and complaints promptly.
• Complete the night audit accurately, posting revenue and payments and identifying discrepancies.
• Follow cashiering policies and liaise with accounts to ensure audit documentation is complete.
• Secure the hotel overnight and maintain safety in line with WHS guidelines.
• Supervise the Night Manager team and other on-shift staff, ensuring clear communication.

Skills

Night audit

Team supervision

Guest relations

Front Office systems

Problem solving

Job description

Night Manager - Atura Blacktown | Full-time

At Atura, we’re a people place: unconventional, social and full of energy. Our hotels are designed for connection, comfort and community. Whether you’re pouring drinks, sharing local tips or welcoming guests with a warm smile, you’ll be part of a team that’s Always Open to possibility. Join us and help create the kind of place people never want to leave.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there are no limits on where your career could take you.

Key Responsibilities

• Act as the hotel manager overnight in the absence of the General Manager, Front Office Manager and Hotel Manager.
• Welcome, check in and check out guests with efficiency and friendliness, and respond to guest needs, comments and complaints with tact and urgency.
• Complete the night audit thoroughly and accurately, including posting all revenue and payments and identifying any discrepancies.
• Follow all cashiering policies and procedures, and liaise with accounts so the documentation supporting audit functions is complete.
• Secure the hotel overnight in line with existing procedures, and maintain a clean and safe environment in line with workplace health and safety guidelines.
• Supervise the Assistant Night Manager, Night Auditors, Night Porters and other non-managerial staff on shift, keeping communication open across the night team.

What You’ll Bring

• Full working knowledge of the hotel’s computer systems as they relate to night audit functions.
• Knowledge of current room rates and packages, and the ability to book, update, amend and file reservations accurately.
• Experience supervising a team and coordinating with Housekeeping, Reservations and Maintenance so rooms are ready for arriving guests.
• A genuine sense of care for guests, with the tact and diplomacy to handle feedback and complaints.
• Knowledge of the local area as a destination, including the services available and any special events taking place.
• A commitment to hotel policies, procedures and training, including participation in Front Office communication and training sessions.

How You Work

• Hands-on and non-hierarchical: leads from the front.
• Resilient and solutions-focused: stays calm, moves fast.
• Growth mindset: learns, shares, and levels up others.

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• $2 movie tickets plus discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Police check

Please note that the successful candidate for this position will be required to undergo and satisfactorily pass a criminal record check as part of the recruitment process.

We welcome applicants from all backgrounds and review applications as they come in, so don’t wait! We can’t wait to see the places your career will go with EVT.