Overnight Front Office Supervisor — Flexible Growth Role

Bneahg; Brisbane; Presencial; AUD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible work environment

Rewards & recognition programs

Diversity & inclusion

Career development

Refer a friend bonus

Subsidised onsite parking

Descripción de la vacante

Brisbane Airport Hotels Group is recruiting a Full-time Overnight Front Office Supervisor for the Pullman Brisbane Airport. The role reports to the Night Manager and Front Office Manager, leading the night shift and ensuring smooth front office operations.

You will handle guest requests, queries, cash transactions, and the night audit process, while maintaining high grooming and service standards. Opera PMS knowledge is a plus, with a friendly, team-oriented environment.

Formación

• Excellent communication, interpersonal and time management skills.
• A friendly and outgoing personality.
• Excellent grooming and presentation standards.
• Strong analytical skills with a high level of computer literacy.
• Knowledge of security and emergency procedures, and the ability to manage them if required.

Responsabilidades

• Lead the smooth night shift operation within the Front Office.
• Address guest requests and complaints promptly.
• Answer guests' queries in a timely and efficient manner.
• Ensure accuracy of cash and credit transactions.
• Manage the night audit process and post revenue accurately.
• Check guests in and out.

Conocimientos

Night shift leadership

Guest services

Cash handling

Attention to detail

Time management

Communication skills

Grooming standards

Security procedures

Herramientas

Opera PMS

Descripción del empleo

Brisbane Airport Hotels Group is recruiting a Full-time Overnight Front Office Supervisor for the Pullman Brisbane Airport. The role reports to the Night Manager and Front Office Manager, leading the night shift and ensuring smooth front office operations.

You will handle guest requests, queries, cash transactions, and the night audit process, while maintaining high grooming and service standards. Opera PMS knowledge is a plus, with a friendly, team-oriented environment.