Overnight Front Office Supervisor – ibis/Pullman Brisbane Airport

Bneahg; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Rewards & recognition programs

Diversity & inclusion

Career development

Refer a friend bonus

Subsidised onsite parking

Job summary

Brisbane Airport Hotels Group is recruiting a Full-time Overnight Front Office Supervisor for the Pullman Brisbane Airport. The role reports to the Night Manager and Front Office Manager, leading the night shift and ensuring smooth front office operations.

You will handle guest requests, queries, cash transactions, and the night audit process, while maintaining high grooming and service standards. Opera PMS knowledge is a plus, with a friendly, team-oriented environment.

Qualifications

• Excellent communication, interpersonal and time management skills.
• A friendly and outgoing personality.
• Excellent grooming and presentation standards.
• Strong analytical skills with a high level of computer literacy.
• Knowledge of security and emergency procedures, and the ability to manage them if required.

Responsibilities

• Lead the smooth night shift operation within the Front Office.
• Address guest requests and complaints promptly.
• Answer guests' queries in a timely and efficient manner.
• Ensure accuracy of cash and credit transactions.
• Manage the night audit process and post revenue accurately.
• Check guests in and out.

Skills

Night shift leadership

Guest services

Cash handling

Attention to detail

Time management

Communication skills

Grooming standards

Security procedures

Tools

Opera PMS

Job description

Overnight Front Office Supervisor – ibis/Pullman Brisbane Airport

Brisbane Airport Hotels Group is currently recruiting a Full-time Overnight Front Office Supervisor.

This is a highly rewarding and exciting role, offering great career potential and the opportunity to work with a dynamic team of industry professionals and amazing, well-established global brands!
About Us

Brisbane Airport Hotels Group brings together Pullman, Novotel, ibis and the Brisbane Airport Conference Centre, offering 532 stylish rooms, three vibrant restaurants, a rooftop event space and 17 modern meeting rooms. At Pullman Brisbane Airport, guests enjoy premium rooms, fine dining, a pool, gym and executive lounge, delivering a world-class airport hotel experience.

The Role:

This role reports to the Night Manager and Front Office Manager, with responsibilities including leading the smooth night shift operation within the Front Office department.

• Addressing any guest requests and any guest complaints.
• Answering guests’ queries in a timely and efficient manner.
• Ensuring accuracy & attention to detail with all cash and credit transactions.
• Managing the night audit process, including correctly posting the hotel’s revenue, accurately identifying discrepancies, and producing a complete night audit report thoroughly and accurately.
• Checking guests in and out.

About you:

• Previous experience using Opera is advantageous.
• Excellent communication, interpersonal and time management skills.
• A friendly and outgoing personality.
• Excellent grooming and presentation standards.
• Strong analytical skills with a high level of computer literacy.
• Have good knowledge of security and emergency procedures, and the ability to manage the instigation of these if required.

The Perks:

• Fun & flexible work environment
• We love to celebrate through reward & recognition programs, benefits, regular team events & fun days.
• Sense of belonging through diversity & inclusion
• Learning & development for your career progression
• Refer a friend bonus
• Subsidised onsite parking.

We thank all interested parties in advance for their application, however, only successful applicants will be contacted.