Front Office Guest Service Agent - Ibis/Pullman Brisbane Airport

Brisbane Airport Hotels Group; Brisbane; On-site; AUD 30,000 - 39,000; Part time

Benefits offered by this job

Accor worldwide discounts

Subsidised onsite parking

Airtrain weekly passes discount

Team celebrations & social events

Learning & development opportunities

Refer-a-friend incentive

Job summary

Brisbane Airport Hotels Group is seeking a Part-Time Front Office Guest Service Agent at ibis & Pullman Brisbane Airport. You will be the first point of contact, delivering friendly, efficient service and handling guest requests from arrival through departure.

Join a team supporting a world-class hospitality brand with a focus on guest experience, privacy, and accurate billing. Prior guest service experience is not required, and reliable transport is preferred.

Qualifications

• Customer service skills and telephone etiquette.
• Positive attitude with the ability to work collaboratively in a team.
• Opera Cloud experience is advantageous.
• Able to perform in a fast-paced, high-pressure environment.
• Flexible to work across a 7-day roster including nights, weekends and public holidays.
• Previous Guest Service Agent experience is not required; newcomers are encouraged to apply.
• Reliable access to your own transport.

Responsibilities

• Deliver friendly, efficient, and professional service that exceeds guest expectations.
• Adhere to security procedures to protect guest privacy and confidentiality.
• Work with internal departments to meet guest and group booking requirements.
• Respond to guest requests during check-in, check-out, and during stay.
• Manage guest and hotel accounts and ensure charges are posted timely.

Skills

Customer service

Phone etiquette

Teamwork

Opera Cloud

Third-Party Agents

Fast-paced environment

Personal presentation

Roster flexibility

Tools

Opera Cloud

Job description

Brisbane Airport Hotels Group – Brisbane QLD

We are currently recruiting Part-Time Guest Service Agents at ibis & Pullman Brisbane Airport!

Join our team at Brisbane Airport Hotels Group – home to world-class hospitality brands and exceptional guest experiences.

About Us

The Brisbane Airport Hotels Group includes Pullman, Novotel, and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. With 532 guest rooms, three restaurants, a Rooftop Event Space, Executive Lounge, and 17 meeting spaces, we are located in the heart of the Brisbane Airport precinct and pride ourselves on delivering outstanding service.

About the Role

As a Part-Time Front Office Guest Service Agent, you will be the first point of contact for our guests, helping create a smooth and memorable experience from arrival through to departure. Key responsibilities include:

• Deliver friendly, efficient, and professional service that consistently exceeds guest expectations.
• Adhere to strict security procedures to protect guest privacy and confidentiality.
• Work closely with internal departments to ensure guest and group booking requirements are met.
• Respond promptly, professionally, and courteously to guest requests during check-in, check-out, and throughout their stay.
• Manage guest and hotel accounts accurately, ensuring all charges are correctly processed and posted in a timely manner.

About You

• Strong customer service skills and professional telephone etiquette.
• A positive, can-do attitude with the ability to work collaboratively within a team.
• Experience with Opera Cloud and Third-Party Agents is advantageous.
• Able to perform effectively in a fast-paced, high-pressure environment.
• High standards of personal presentation and grooming.
• Flexible availability to work across a 7-day roster, including nights, weekends, and public holidays.
• Previous Guest Service Agent experience is not required; candidates new to the hospitality industry are encouraged to apply.
• Reliable access to your own transport.

Benefits For You

• Supportive, fun, and flexible working environment.
• Recognition and rewards programs, employee benefits, regular team celebrations, and social events.
• An inclusive workplace that values diversity and fosters a strong sense of belonging.
• Access to Accor worldwide accommodation and lifestyle discounts.
• Ongoing learning and development opportunities to support career growth.
• Refer-a-friend incentive program.
• Subsidised onsite parking and discounted Airtrain weekly passes.