Overnight Front Office Host – Warm Guest Experiences

Andaz Gold Coast; Gold Coast City; On-site; AUD 50,000 - 60,000; Full time

Job summary

Andaz Gold Coast is seeking a warm Front Office Host - Overnights to join our team. As the heart of guest experience, you’ll welcome guests, manage arrivals and departures, and respond to requests with confidence while sharing local knowledge of the Gold Coast.

You will read the moment, adapt to lively or calm shifts, coordinate with colleagues to ensure a seamless stay, and contribute to a polished arrival experience for every guest. Must have current working rights in Australia.

Qualifications

• Experience in front office, guest services or a similar hospitality role.
• Natural ability to connect with people from diverse backgrounds.
• Strong communication skills and confidence using hotel systems.
• Calm, organised approach in a fast-moving environment.
• Good local knowledge of the Gold Coast.

Responsibilities

• Welcome guests with warmth, confidence and genuine care.
• Create smooth, personal check-in and check-out experiences.
• Build meaningful connections and anticipate guest needs.
• Share local knowledge and hidden gems of the Gold Coast.
• Respond to questions and feedback with a calm, solutions-focused approach.
• Coordinate with colleagues across the hotel for seamless stays.
• Maintain accurate guest information and front office procedures.
• Support room moves, payments, reservations and daily operations.
• Contribute to a welcoming arrival experience at all times.

Skills

Front desk experience

Guest services

Communication skills

Hotel systems knowledge

Local knowledge of Gold Coast

Tools

PMS

Job description

Andaz Gold Coast is seeking a warm Front Office Host - Overnights to join our team. As the heart of guest experience, you’ll welcome guests, manage arrivals and departures, and respond to requests with confidence while sharing local knowledge of the Gold Coast.

You will read the moment, adapt to lively or calm shifts, coordinate with colleagues to ensure a seamless stay, and contribute to a polished arrival experience for every guest. Must have current working rights in Australia.