Overdue Accounts Specialist - Training + Uncapped Bonuses

Credit Corp; Australia; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Uncapped bonuses

Hybrid work after 6 months

Paid training and coaching

Certificate III in Financial Services

Job summary

Credit Corp is seeking a Customer Relationship Manager in Parramatta to contact customers with overdue accounts, understand circumstances, and negotiate repayments. You’ll gain strong communication and financial services skills with award-winning training and a clear career path.

Role offers a Monday–Friday schedule with full training, uncapped bonuses, and hybrid work after six months. No weekends or late nights. Certificate III in Financial Services offered during training.

Qualifications

• Excellent verbal and written communication skills.
• Resilience and persistence in challenging conversations.
• Natural problem solver with quick thinking.
• Comfortable using computer systems and databases.

Responsibilities

• Manage overdue accounts for major Australian financial institutions.
• Handle a high volume of inbound and outbound calls.
• Use internal systems and tools to locate customers and re-establish contact.
• Build trust and rapport while negotiating repayment solutions.
• Manage objections to achieve positive outcomes for all parties.
• Ensure actions comply with industry regulations and compliance requirements.

Skills

Communication

Negotiation

Resilience

Problem solving

Tech savvy

Job description

Credit Corp is seeking a Customer Relationship Manager in Parramatta to contact customers with overdue accounts, understand circumstances, and negotiate repayments. You’ll gain strong communication and financial services skills with award-winning training and a clear career path.

Role offers a Monday–Friday schedule with full training, uncapped bonuses, and hybrid work after six months. No weekends or late nights. Certificate III in Financial Services offered during training.