Customer Relationship Manager - Hybrid + Uncapped Bonuses

Creditcorp; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work after 6 months

Uncapped monthly bonuses

Paid training and coaching

Certificate III in Financial Services

Health and wellbeing support

Free breakfast and fruit

Volunteer days and extra leave

Job summary

Credit Corp is seeking a Customer Relationship Manager in Parramatta, NSW. You will contact customers with overdue accounts, understand their circumstances, negotiate repayments, and support positive business outcomes.

Backed by award-winning training, you will develop communication and negotiation skills, with a clear pathway for career growth. A Monday–Friday schedule with full training and progression opportunities is offered.

Qualifications

• Excellent verbal and written communication skills
• Resilience and persistence in challenging conversations
• Ability to build trust and negotiate repayment solutions
• Comfortable using computer systems and databases

Responsibilities

• Manage overdue accounts on behalf of major Australian financial institutions
• Handle a high volume of inbound and outbound calls
• Use internal systems and tools to locate customers and re-establish contact
• Build trust and rapport while negotiating sustainable repayment solutions
• Ensure actions comply with industry regulations and policies

Skills

Communication skills

Negotiation

Resilience

Customer service

Tools

CRM systems

Job description

Credit Corp is seeking a Customer Relationship Manager in Parramatta, NSW. You will contact customers with overdue accounts, understand their circumstances, negotiate repayments, and support positive business outcomes.

Backed by award-winning training, you will develop communication and negotiation skills, with a clear pathway for career growth. A Monday–Friday schedule with full training and progression opportunities is offered.