Outreach Case Worker — Housing & Safety Support

MA MISSION AUSTRALIA; Cairns Regional; On-site; AUD 54,000 - 77,000; Part time

Benefits offered by this job

Not-for-profit salary packaging

Shift Penalty rates

Free external counselling

Chaplaincy support

Volunteering opportunities

Extra leave

Job summary

Mission Australia in Cairns is seeking a Case Worker for its After Hours Outreach service. You will perform street-based outreach to people experiencing homelessness, providing safety, housing access, and practical supports in a community setting.

The role requires building relationships, risk assessment, and collaboration with housing and health services. Shifts include early and late daytime hours across a 7-day roster.

Qualifications

• Experience supporting people experiencing homelessness, complex needs or significant disadvantage, with the ability to build positive and respectful relationships.
• Experience providing person-centred, strengths-based and trauma-informed support.
• Ability to assess risk, respond appropriately to immediate needs and maintain professional boundaries.
• Ability to work effectively in a community-based street outreach environment.
• Current unrestricted Driver's licence and current First Aid and CPR certification.
• Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Responsibilities

• Provide street outreach and build positive relationships with people experiencing homelessness.
• Complete assessments, identify risks and respond to immediate safety, wellbeing and crisis needs.
• Provide practical support with emergency accommodation, identification, housing applications and pathways towards stable housing.
• Connect people with housing, Centrelink, health and other community and specialist services.
• Work collaboratively with housing providers, emergency services and other key stakeholders.
• Maintain accurate risk assessments, case notes and required client documentation.

Skills

Homelessness support

Trauma-informed care

Risk assessment

Community outreach

Driver's license

First Aid

CPR certification

National police history check

Education

Degree in Social Work / Human Services

Job description

Mission Australia in Cairns is seeking a Case Worker for its After Hours Outreach service. You will perform street-based outreach to people experiencing homelessness, providing safety, housing access, and practical supports in a community setting.

The role requires building relationships, risk assessment, and collaboration with housing and health services. Shifts include early and late daytime hours across a 7-day roster.