Outpatient Services Administration Supervisor

SA Health - Southern Adelaide Local Health Network; Adelaide; On-site; AUD 74,000 - 79,000; Full time

Benefits offered by this job

Salary sacrifice benefits

Flexible working options

Part-time friendly

Job summary

SA Health - Southern Adelaide Local Health Network in Bedford Park is seeking an experienced Outpatient Services Administration Supervisor to lead a busy administrative team and support the delivery of high-quality outpatient care. You will oversee rostering, ensure efficient patient-facing workflows, and collaborate with clinicians to improve processes while promoting a patient-centred environment.

This role focuses on staff development, policy alignment, and service improvements within

Qualifications

• Well-developed communication and interpersonal skills with staff, clinicians, patients and external stakeholders.
• Proven leadership and supervisory skills coordinating administrative staff and improving practices.
• Sound administrative and computing skills including Microsoft Office and EMR systems.

Responsibilities

• Supervise Administrative Officers and oversee rostering.
• Ensure outpatient processes align with policies and improve workflows.
• Promote a customer-focused, collaborative working environment.
• Support service initiatives and change projects within Outpatient Support Services.
• Coordinate staff performance development and opportunities for professional growth.
• Maintain compliance with administrative procedures and Sunrise EMR usage.
• Liaise with clinicians and administrative teams to support patient services.

Skills

Leadership

Communication

Interpersonal skills

Staff rostering

Problem solving

Excel

Tools

Sunrise EMR

Microsoft Office

Job description

Outpatient Services Administration Supervisor

• Southern Adelaide Local Health Network – Bedford Park – Outpatients Department
• Salary $74,095.00 - $78,694.00 p.a. (Pro Rata) ASO3 | Full Time – Ongoing

Lead the Way in Outpatient Services – Join Our Team as an Administration Supervisor!

Are you an experienced administrative professional with strong leadership skills and a passion for delivering high-quality, patient-centred services? Join the Southern Adelaide Local Health Network (SALHN) and play an important role in supporting the effective delivery of outpatient services. You will work collaboratively with clinicians and administrative teams to ensure efficient processes, excellent customer service and a positive experience for patients and their families.

About the role:

The Administration Supervisor is responsible for the daily management and provision of administrative support services within Outpatient Support Services. You will supervise a designated team of Administrative Officers, promote efficient administrative practices and ensure outpatient processes align with established policies and procedures.

Supervising and supporting administrative staff, including coordinating staff rostering, performance development and opportunities for professional growth.

Ensuring compliance with outpatient administration procedures and workflows while identifying opportunities for continuous improvement.

Promoting a positive, collaborative and customer-focused working environment that prioritises safe, high-quality and person- and family-centred care.

Supporting the implementation of service initiatives and change, undertaking projects and contributing to the ongoing development of Outpatient Support Services.

About you:

To be successful in this role, you will demonstrate:

Well-developed communication and interpersonal skills, with the ability to build effective working relationships with staff, clinicians, patients and external stakeholders.

Proven leadership and supervisory skills, including experience coordinating administrative staff, managing change and improving work practices.

Strong problem-solving, negotiation and conflict-resolution skills, with the ability to exercise sound judgement, initiative and discretion when handling confidential information.

Sound administrative and computing skills, including proficiency in Microsoft Office applications and experience using email, word processing and Excel.

Experience working in a customer-focused administrative environment, preferably within a healthcare setting, and the ability to work effectively as part of a multidisciplinary team.

Experience with Sunrise Electronic Medical Records (EMR), and outpatient services experience will be highly regarded.

Please see the attached Role Description for additional information.

Application Closing Date: 11.55 pm Sunday 15th of November 2026

• We also offer salary sacrifice benefits which provide the opportunity to save money by paying for some of your everyday expenses from your salary before it is taxed.
• The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
• Appointment will be subject to a satisfactory Criminal History Check and Immunisation compliance as indicated on the Role description.
• Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job ref: 953070

Southern Adelaide Local Health Network (SALHN) is a major employer in the southern Adelaide suburbs with over 8000 staff providing high quality patient care, education, research and health promoting services to the community.

SALHN provides excellent quality care to the southern community. There are new and modern facilities ensuring patients and staff have access to the highest quality services in the local community.