Outpatient Front Desk Coordinator

Cambridge University Hospitals NHS Foundation Trust; Town of Cambridge; On-site; AUD 40,000 - 49,000; Full time

Benefits offered by this job

On-site leisure facilities

Staff café and break spaces

Bus travel subsidies

Parking subsidies

Job summary

Cambridge University Hospitals NHS Foundation Trust is seeking an Outpatients Receptionist to join our newly revamped Outpatients Reception Team. You will be the front of house, greeting patients and relatives, and delivering a professional reception/administration service across outpatient clinics.

Working Monday to Friday 08:30–17:00, you will check patients in, update EPIC with Smart Card, direct patients to clinics, and ensure timely post‑check-in administration while maintaining a clean,

Qualifications

• Provide friendly front of house reception for Outpatient Department.
• Check in patients timely and update EPIC accurately with Smart Card.
• Direct patients to clinics and assist with pre-appointment diagnostics as required.
• Input information on Trust systems in real time and complete post-clinic admin within 24 hours.
• Organise and administer outpatient appointments and book transport as needed.

Responsibilities

• Provide a friendly, efficient front-of-house reception service in Outpatients.
• Maintain a clean, professional reception area at all times.
• Support efficient patient flow and accurate data entry into EPIC and Trust systems.

Skills

Front of house

Reception

Customer service

Administrative tasks

Communication

Tools

EPIC hospital system

Work Queue

Job description

Cambridge University Hospitals NHS Foundation Trust is seeking an Outpatients Receptionist to join our newly revamped Outpatients Reception Team. You will be the front of house, greeting patients and relatives, and delivering a professional reception/administration service across outpatient clinics.

Working Monday to Friday 08:30–17:00, you will check patients in, update EPIC with Smart Card, direct patients to clinics, and ensure timely post‑check-in administration while maintaining a clean,