Outpatient Scheduling & Services Administrator

Colchester Hospital University NHS Foundation Trust; Ipswich City; On-site; AUD 48,000 - 55,000; Full time

Job summary

Colchester Hospital University NHS Foundation Trust is seeking an Outpatients Support Services Administrator for our Ipswich-based Outpatient Service. In a dual-role, you will work within the Appointment Centre and provide cross-cover at Outpatients Reception Areas, developing a broad range of administrative and patient-facing skills.

You will help contact patients to arrange appointments, update and verify details, and assist in ensuring smooth patient flow from first contact to arrival for

Qualifications

• Experience in a patient-facing administrative role is desirable.
• Proficient data entry and accurate record keeping.
• Good communication and organisational skills.

Responsibilities

• Contact patients by telephone to arrange appointments and manage bookings.
• Record cancellations/changes/rebooked appointments on Trust systems.
• Collaborate with Team Leaders to review cancelled/suspended/deferred patients.
• Maintain up-to-date knowledge of service rules and clinical capacity.
• Register patients and verify/update personal details on IT systems.
• Validate workqueues regularly according to Trust policies.
• Answer telephone enquiries about appointments and wait times, routing complex queries as needed.

Skills

Telephone handling

Data entry

Scheduling

Customer service

Teamwork

Tools

Epic EPR

Trust IT systems

Job description

Colchester Hospital University NHS Foundation Trust is seeking an Outpatients Support Services Administrator for our Ipswich-based Outpatient Service. In a dual-role, you will work within the Appointment Centre and provide cross-cover at Outpatients Reception Areas, developing a broad range of administrative and patient-facing skills.

You will help contact patients to arrange appointments, update and verify details, and assist in ensuring smooth patient flow from first contact to arrival for