Outbound Category Specialist

Henry Schein; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working options

13 weeks parental leave

Birthday leave

Employee Referral Program

Dental product discounts

Job summary

Henry Schein Australia is seeking an enthusiastic specialist to support clinicians with endodontic solutions by phone, becoming a trusted source of product knowledge and a key contact across Australia and New Zealand. You will collaborate with the sales team to drive growth and deliver superior service.

The role focuses on strengthening partnerships, turning customer insights into tangible outcomes, and representing the company at industry events. Hybrid working is offered after training.

Qualifications

• Experience in the dental industry is important.
• Customer service with phone-based sales experience is preferred.
• Excellent communication and ability to build rapport quickly.

Responsibilities

• Become a trusted source of endodontic expertise by phone for customers.
• Build and grow relationships across Australia and New Zealand to enhance clinical experience.
• Partner with the wider sales team to enable growth and deliver on the Rely on Us promise.
• Own monthly and annual sales targets across the endodontic portfolio.
• Use customer insights and market trends to identify growth opportunities.
• Identify changes in customer purchasing and reconnect customers with Henry Schein solutions.
• Develop product knowledge and train customers and the field sales team.
• Represent Henry Schein at industry events and study groups.

Skills

Dental industry experience

Phone-based sales

Excellent communication

Organisational skills

Negotiation

Data-driven

MS Office / Excel

Self-starter / team player

Australian work rights

Tools

MS Office

Excel

Job description

In Australia, Henry Schein is the leading supplier of dental solutions. Our Team Schein Members deliver the solutions that health care professionals rely on to improve the performance of their practice so they can improve the lives of patients.

About the role:

Since partnering with Henry Schein in 2018, EdgeEndo has achieved remarkable growth and momentum, becoming a thriving part of the Henry Schein organisation. This success reflects the dedication, innovation, and commitment of our team, and it is something we are extremely proud of. The future is bright, and we are excited for you to play a key role in shaping the next chapter of our continued growth and success.

You will be part of a dynamic specialist team with a focus on tailoring and delivering solutions to support clinicians that are changing the lives of their patients by saving their teeth. A key focus will be on EdgeEndo portfolio, and you will be seen as the subject matter expert across our entire Endodontic portfolio, as well as the key point of contact for our customers across Australian and New Zealand. You will also work collaboratively with the wider sales team leveraging opportunities and ensuring customers are provided with superior service and solutions.

This role will suit someone who is enthusiastic about creating and nurturing customer relationships over the phone, relentless about understanding their customer - how they think, what drives them, and how they buy. Success will be defined by your ability to turn customer understanding into meaningful outcomes, strengthening trusted partnerships while uncovering opportunities that deliver value and drive sustainable growth.

What You'll Be Doing

• Becoming a trusted source of in-depth expertise on Henry Schein's endodontic solutions, supporting customers by phone.
• Building and growing trusted relationships with new and existing customers across Australia and New Zealand, helping enhance their clinical experience and support our collective business growth.
• Partnering closely with our wider sales team to build capability, support new and existing business, and bring our "Rely on Us" promise to life.
• Taking ownership of monthly and annual sales targets across our endodontic portfolio.
• Using customer insights and market trends to uncover new opportunities for growth.
• Proactively identifying changes in customer purchasing and reconnecting customers with the appropriate Henry Schein endodontic solutions.
• Developing deep product knowledge and sharing it through practical training and ongoing support for customers and the field sales team.
• Representing Henry Schein at industry exhibitions, study groups, open days and other professional events.

What You'll Bring

• Experience working in the dental industry and a passion for Endodontic dental category is important
• Customer service with some experience in phone-based sales (preferred)
• Excellent communication skills and the ability to build rapport quickly
• Exceptional organisational skills and attention to detail
• Confident negotiator with a persuasive edge
• You will be curious about data and how it can inform you in relation to sales trends and opportunities within your customer group.
• Tech-savvy: MS Office proficiency is a must and strong excel skills will be advantageous
• Self-starter, team player, resilient, and eager to learn
• Full unrestricted working rights in Australia

Why You'll Love Working with Us

• Competitive base salary + bonus (guaranteed period)
• Hybrid working options after training
• 13 weeks paid parental leave - available after 12 months service
• Birthday leave
• $1500 Employee Referral Program
• Discounts on dental products and retail perks