Outbound Bookings Specialist — High-Energy, KPI Role

The Plumbing Gang; Brisbane; On-site; AUD 60,000 - 76,000; Full time

Benefits offered by this job

Permanent role

Supportive team

Social events

Job summary

The Plumbing Gang, a Brisbane-based plumbing and roofing team, is seeking an energetic outbound sales specialist to join our busy call centre. In this role you will proactively contact existing customers to book recurring services and keep technicians busy, delivering a friendly 5-star customer experience.

You will re-engage past customers, identify new service opportunities, and convert conversations into booked jobs while maintaining accurate records.

Qualifications

• Experience in retail, hospitality, call centre, or similar customer-facing roles.
• Confidence making outbound calls (or willingness to learn)
• Ability to guide customers toward booking
• Strong communication skills and ability to build rapport quickly
• KPI-driven environment requires energy and resilience
• Stay organized while managing multiple tasks

Responsibilities

• Make high-volume outbound calls to existing customers to book servicing work
• Re-engage past customers and identify new service opportunities
• Convert conversations into booked jobs
• Handle inbound calls during overflow periods
• Keep customer records accurate and up to date
• Deliver a 5-star customer experience on every call

Skills

Sales mindset

Communication skills

High energy

Resilience

Organization skills

Job description

The Plumbing Gang, a Brisbane-based plumbing and roofing team, is seeking an energetic outbound sales specialist to join our busy call centre. In this role you will proactively contact existing customers to book recurring services and keep technicians busy, delivering a friendly 5-star customer experience.

You will re-engage past customers, identify new service opportunities, and convert conversations into booked jobs while maintaining accurate records.