Plumbing Scheduler and Experienced Customer Service Representative

LJM Plumbing & Drainage; Brisbane; Vor Ort; AUD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary package

Professional growth opportunities

Collaborative work environment

Impactful role in a growing company

Zusammenfassung

LJM Plumbing & Drainage in Brisbane, Australia is seeking a dedicated Plumbing Scheduler and Experienced Customer Service Representative for a full-time, Monday to Friday role. You will manage daily schedules, bookings, and customer communications, coordinating with the owner, supervisors and administration to keep projects moving smoothly.

The ideal candidate will bring at least 5 years in scheduling and advanced Xero bookkeeping experience, with a focus on accurate data entry and

Qualifikationen

• Minimum 5 years scheduling experience.
• Advanced Xero/Bookkeeping experience including reconciliation.
• Plumbing or construction industry experience is advantageous.
• Strong attention to safety, quality and detail.

Aufgaben

• Manage schedules and bookings.
• Coordinate with clients and team members for seamless communication.
• Support operational workflows to maintain efficiency.
• Provide exceptional customer service.

Kenntnisse

Scheduling

Customer service

Teamwork

Independent work

Tools

Xero

Jobbeschreibung

Plumbing Scheduler and Experienced Customer Service Representative

The Role: Scheduling and CSR (Full-Time)

We are looking for a skilled, reliable professional to join our team in a Scheduling role, working Monday to Friday, on roster with shifts starting between 7:00am and 9:00am and finishing between 3:00pm and 5:00pm.

The ideal candidate will have strong organizational skills, a systems-oriented mindset, and the ability to manage multiple tasks efficiently while working independently. If you are detail-focused, possess a strong work ethic, and enjoy providing outstanding professional customer service, this may be the perfect role for you.

Key Responsibilities

As the first point of contact for our business, you will be instrumental in maintaining smooth operations and facilitating clear communication between customers, team members, and management. Your duties will include (but are not limited to):

• Managing schedules and bookings
• Coordinating with clients and team members to ensure seamless communication
• Supporting operational workflows to maintain efficiency
• Providing exceptional customer service

If you thrive in a dynamic environment and are ready to take on a role that’s essential to the success of our business, we’d love to hear from you!

A little about the Role

• Liaising with the manager/supervisor with planning daily and weekly tasks
• Reviewing, planning and scheduling of operations
• Fast paced work environment multi-tasking variety of works
• Ensuring purchase orders and work orders are completed and submitted
• Coordinate all details of incoming job bookings and outgoing works
• Computer inputting daily data and monitoring work through office programs
• Liaising with Clients to ensure all booking information is obtained and quality of work is satisfied
• Project administration activities including planning, coordinating, and compiling of project documentations.
• Working with the Owner, Operations Manager, Plumbing Supervisors and Administration officers in the smooth delivery of projects/jobs from start to finish.
• Assist Managers in staff training on select projects/jobs and keeping track of documents
• Play a key role in supporting the team
• Must have advanced Xero/Bookkeeping experience - reconciliation

Skills and Experience

• Previous experience in a similar role within the plumbing or construction industry will be highly regarded
• Scheduling experience required - minimum 5 years
• Minimum 5 years experience in Xero
• A high commitment to safety, quality and attention to detail
• Ability to work within a team and unsupervised when required
• A positive and self-motivated approach to your work

Independence

Strong ability to work autonomously in a fast-paced environment

Composure

Ability to remain calm and focused under pressure

Tech-Savviness

Quick to learn and adapt to new computer systems and software

Excellent Communication

A friendly and professional phone manner that makes customers feel valued and appreciated

Benefits on offer

• Competitive salary and benefits package
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• The chance to make a meaningful impact within a growing company