Otr S24 Zilzie - Assistant Store Manager

Otr; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Team discounts via OTR app

Barista coffee training

Step Up Incentive Program – up to 8wks

Broad career development opportunities

Job summary

OTR S24 Zilzie – Assistant Store Manager in Cairns, QC, AU, is seeking a capable leader to support day-to-day store operations and customer service excellence. You will help manage rostering, stock, and reporting while upholding health and safety standards.

The role offers career development within a global network and impactful incentives. Ideal candidates bring retail leadership experience, a passion for coaching others, and strong communication skills to foster a high-performing team

Qualifications

• Leadership experience in retail/hospitality.
• Commitment to career development and helping others grow.
• Strong communication skills, both written and verbal.
• Ability to deliver exceptional customer service and train others.
• Ability to adapt quickly to changing priorities.
• Excellent attention to detail in a fast-paced environment.
• Strong sense of teamwork and collaboration.

Responsibilities

• Assist with day-to-day store operations and drive smooth running.
• Deliver outstanding customer service and support training of team.
• Assist with rostering, stock management and reporting tasks.
• Implement health and safety policies and procedures across the store.

Skills

Leadership

Customer Service

Training

Communication

Adaptability

Attention to detail

Teamwork

Job description

OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express), Smokemart Giftbox, and in S.A, Krispy Kreme, Hungry Jacks, Oporto, Guzman and Gomez and many others. OTR Group is part of the Viva Energy Australia Group – an ASX-listed company helping Australians reach their destination by refining, importing, and distributing energy products while building a safe and sustainable energy future for all Australians. With Viva Energy Australia's national footprint and OTR's history of industry-leading innovation, there has never been a more exciting time to join the OTR Group as we set out to redefine the retail landscape in Australia.

About The Role

Responsible for assisting with the day-to-day operations of the store. This would include customer service, team training and development, rostering, stock management, reporting as well as adhering to and implementing health and safety policies and procedures.

About You & Your Skills

• Leadership experience in a retail/hospitality capacity
• A passion to drive your own career, and others around you, forward
• Well-developed and professional communication skills
• Passion for delivering exceptional customer service and training to others
• Ability to adapt to change
• Strong attention to detail
• Strong sense of teamwork

Some Perks of Joining the Team

• Team member offers and discounts through the OTR app
• Barista coffee training
• Step Up Incentive Program – opportunities to earn up to eight weeks' pay
• Broad career development opportunities across our global network

Pre-Employment Requirements

The successful candidate will be required to confirm their Australian working rights, as well as provide a current police clearance certificate.

OTR S24 Zilzie - Assistant Store Manager • Cairns, QLD, AU