Organization And Methods Analyst

Australian Paralegal Services Pty; Sydney; On-site; AUD 80,000 - 90,000; Full time

Job summary

HUBBED Pty Ltd in Balmain East, NSW, is seeking an Organisation and Methods Analyst to analyse and improve operational and commercial information flows across the parcel and retail operations. You will manage data, standardise processes, support system improvements, and provide data-driven insights to management.

This full‑time role focuses on data quality, reporting, dashboards, SOPs, and cross‑site coordination to drive efficiency, service delivery, and network performance across the HUBBED

Qualifications

• Bachelor's degree in business/organization management or related field.
• At least 1 year post‑degree experience in relevant field.
• Experience developing reports, dashboards, and management reporting.
• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
• Strong organisational, analytical, and problem‑solving skills.
• Ability to work across multiple stakeholders and departments.

Responsibilities

• Monitor data quality and identify opportunities to improve information management and reporting accuracy.
• Develop reports, dashboards, and analytical tools to support decision‑making.
• Analyse operational workflows and implement efficiency improvements.
• Coordinate with Operations, Sales, Technology, and Support teams to standardise procedures.

Skills

Excel

Data analysis

Reporting

Stakeholder collaboration

Education

Bachelor's degree in business/organization management

Tools

Microsoft Office Suite

Job description

Organisation and Methods Analyst

Business: HUBBED Pty Ltd, Balmain East, NSW 2041 Location: Suite 8, 37 Nicholson Street, Balmain East NSW 2041 Website: Occupation: Organisation and Methods Analyst Salary Range: $80,000-90,000 + Superannuation Employment Type: Full-time (38 hours per week) Reporting To: Operations Manager

About HUBBED

HUBBED is a technology company transforming last-mile delivery through a national PARCELPOINT Network of more than 2,500 locations across Australia. We enable carriers, retailers, and logistics platforms to deliver smarter, more efficient, and sustainable outcomes through our extensive network and proprietary technology.

Our platform seamlessly integrates across the logistics ecosystem, connecting delivery networks, marketplaces, and logistics providers to unlock commercial opportunities and enhance the customer experience.

Our mantra? Learn. Have fun. Get stuff done.

About the Role:

The Organisation and Methods Analyst is responsible for analysing, coordinating, and improving operational and commercial information flows across HUBBED's parcel and retail operations.

This role focuses on managing operational and commercial data, standardising processes, supporting system improvements, analysing network and sales performance, and providing data-driven insights to management. The position plays an important role in improving operational efficiency, service delivery, network performance, and organisational decision‑making.

What You'll Be Doing:

Operational Information Management:

• Monitor data quality and identify opportunities to improve information management practices and reporting accuracy.
• Manage and maintain operational datasets, reporting tools, and information systems.
• Ensure data accuracy, consistency, and integrity across operational platforms.
• Develop reports, dashboards, and analytical tools to support decision-making.

Process Analysis & Continuous Improvement:

• Analyse operational workflows and identify opportunities to improve efficiency, accuracy, and service delivery.
• Develop and maintain SOPs, process documentation, and workflow improvements.
• Monitor implemented changes and recommend further optimisation opportunities.

Reporting & Operational Analysis:

• Produce operational reports, dashboards, and management insights.
• Analyse performance trends, service metrics, and operational exceptions.
• Support operational planning through analysis of historical trends and resource requirements.

Cross-Site Coordination & Standardisation:

• Support the standardisation of operational procedures across the HUBBED network.
• Coordinate process rollouts, documentation updates, and training materials.
• Work with operational stakeholders to ensure consistent application of procedures.

Systems & Project Support:

• Support operational systems, reporting enhancements, and process improvement initiatives.
• Assist with automation, system upgrades, and business improvement projects.
• Document business requirements, system changes, and operational impacts.

Stakeholder Engagement:

• Coordinate with Operations, Sales, Technology, and Support teams.
• Communicate reporting outcomes, operational updates, and process changes.
• Provide information and reporting support to stakeholders as required.
• Analyse sales, onboarding, and network performance data to identify trends and opportunities.
• Monitor lead activity, conversion rates, activation timelines, and network growth metrics.
• Evaluate market coverage and location performance to support network expansion decisions.
• Develop dashboards and reports to support commercial and operational decision‑making.
• Produce data‑driven recommendations to support growth, partner performance, and network effectiveness.
• Support prospective agent partner assessments through data analysis, location research, and market intelligence.

What We're Looking For:

Qualification:

• At least a bachelor's degree in business/organization management, or in other relevant areas.

Experience:

• At least 1 year of post‑degree experience in relevant field.
• Demonstrated experience in operations coordination, information analysis, business support, or organisational improvement roles.
• Strong ability to collect, manage, analyse, and interpret operational and commercial data.
• Experience developing reports, dashboards, performance metrics, and management reporting.
• Proven experience in process documentation, workflow analysis, and continuous improvement initiatives.
• Advanced proficiency in Microsoft Excel and the Microsoft Office Suite.
• Strong organisational, analytical, and problem‑solving skills with a high level of attention to detail.
• Ability to work effectively across multiple stakeholders, departments, and operational environments.

Capability:

• Strong analytical and critical thinking skills with the ability to interpret complex information and identify actionable insights.
• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Confidence working with data, reporting tools, and performance metrics.
• Ability to identify process improvement opportunities and support organisational change initiatives.
• Experience in logistics, network management, e‑commerce, supply chain, retail operations, or last‑mile delivery environments is highly regarded.
• Self‑motivated, proactive, and results‑focused with a strong commitment to continuous improvement.
• Collaborative team player who thrives in a fast‑paced and evolving business environment.

Who This Role Suits:

• Operations, reporting, business analysis, network planning or continuous improvement roles.
• Logistics, supply chain, transport, e‑commerce, or network‑based service environments.
• Third‑party logistics (3PL) or fourth‑party logistics (4PL) environments.

Our Recruitment Process:

• Initial phone conversation to get to know you.
• Technical interview to explore your experience and capabilities.
• Values and culture interview to ensure mutual fit.
• Final meet-and-greet with our CEO.

Equal Opportunity Statement:

HUBBED is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and perspectives. If you enjoy analysing information, improving operational processes, and using data to support better business decisions, we'd love to hear from you.