Order Management & Prepacks Coordinator

DBG Health Pty; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Wellbeing support

Leadership development programs

Career progression opportunities

Professional development

Autonomous working environment

Job summary

DBG Health Pty is seeking a highly organized Customer Business Partner to join the Beauty Supply Chain team in Sydney on a 12-month fixed-term contract. You will coordinate end-to-end order management for key wholesale customers, ensuring seamless fulfilment, inventory availability, and service delivery.

You will work with customers, 3PL providers, and internal teams to resolve issues, support launches, and drive improvements that enhance customer satisfaction and operational performance in a

Qualifications

• Minimum 2 years' experience in Supply Chain, Customer Service, Order Management, Customer Operations, or a similar customer-facing role.
• Experience managing end-to-end order management and fulfilment processes, including order processing, inventory management, and delivery coordination.
• Strong relationship-building and stakeholder management skills, with the ability to collaborate across customers, suppliers, 3PL providers, and internal functions.
• Sound understanding of supply chain operations, including inventory management, demand planning, logistics, warehousing, and customer service principles.
• Strong analytical and problem-solving skills, with advanced Excel capability and the ability to utilise data to drive decisions and improve performance.
• Experience working with ERP systems (SAP or similar) and the ability to manage competing priorities in a fast-paced environment.

Responsibilities

• Build and maintain strong relationships with key wholesale customers, acting as the primary contact for order management and service-related activities.
• Manage end-to-end order lifecycle: processing, inventory allocation, delivery coordination, and timely customer communication.
• Collaborate with Demand Planning, Supply Planning, Logistics, Sales, and 3PL partners to optimise availability and service levels.
• Proactively manage customer enquiries, escalations, claims, shortages, and fulfilment issues for prompt resolution.
• Monitor and analyse performance metrics, identifying trends to improve forecast alignment and DIFOT.
• Support new product launches, promotions, and continuous improvement initiatives.

Skills

Order management

Customer service

Relationship management

Supply chain knowledge

Data analysis

Excel

Tools

SAP

ERP systems

Job description

About DBG Health

At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a worldwherefeeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale,privately owned organisation,powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive.

The Operations division brings together Information Technology, Supply Chain, Finance, the Project Management Office, and Scientific Affairs to support and enable all key divisions across the group. Operating at both strategic and operational levels, our operations team ensure seamless systems, robust governance, efficient supply chains, and scientific integrity, empowering DBG Health's divisions to perform at their best and deliver exceptional outcomes for customers, partners, and patients alike.

About the Role

We are seeking a highly organised and customer-focused Customer Business Partner to join our Beauty Supply Chain team in Sydney on a 12-month Fixed-Term Contract. In this role, you will be responsible for coordinating end-to-end order management activities for key wholesale customers, ensuring seamless order fulfilment, inventory availability, and service delivery.

Working closely with customers, 3PL providers, and internal Supply Chain teams, you will proactively manage orders, resolve issues, support new product launches and promotional activities, and drive continuous improvements that enhance customer satisfaction and operational performance. This role is ideal for someone who enjoys building strong relationships, solving problems, and delivering exceptional service in a fast-paced environment.

Role & Responsibilities

• Build and maintain strong relationships with key wholesale customers, acting as the primary point of contact for order management, fulfilment, and service-related activities.
• Manage the end-to-end order lifecycle, ensuring accurate order processing, inventory allocation, delivery coordination, and timely customer communication.
• Collaborate with Demand Planning, Supply Planning, Logistics, Sales, and 3PL partners to optimise product availability, service levels, and customer outcomes.
• Proactively manage customer enquiries, escalations, claims, shortages, and fulfilment issues, ensuring prompt resolution and a positive customer experience.
• Monitor and analyse customer and supply chain performance metrics, identifying trends and opportunities to improve forecast alignment, DIFOT performance, and operational efficiency.
• Support new product launches, promotional activities, and continuous improvement initiatives to enhance customer satisfaction and supply chain effectiveness.

Skills & Experience

• Minimum 2 years' experience in Supply Chain, Customer Service, Order Management, Customer Operations, or a similar customer-facing role.
• Demonstrated experience managing end-to-end order management and fulfilment processes, including order processing, inventory management, and delivery coordination.
• Strong relationship-building and stakeholder management skills, with the ability to collaborate effectively across customers, suppliers, 3PL providers, and internal business functions.
• Sound understanding of supply chain operations, including inventory management, demand planning, logistics, warehousing, and customer service principles.
• Strong analytical and problem-solving skills, with advanced Excel capability and the ability to utilise data to drive decisions and improve performance.
• Experience working with ERP systems (SAP or similar) and the ability to manage competing priorities in a fast-paced environment while maintaining a high degree of accuracy and attention to detail.

Benefits

• Exclusive employee discounts via the DBG Health Employee Shop, including MCoBeauty, Esmi Skin Minerals, Nude by Nature,e.l.f. Cosmetics, Chemist's Own and more.
• Acacia EAP Wellbeing Support, providing confidential 24/7 counselling, mental health support, financial coaching, and managerassistance.
• Join a values-driven, supportive, and friendly culture within a dynamic, fast-growing business that actively promotes professional development and internal mobility.
• Enjoy the ability to work autonomously in an empowering environment that supports ownership,accountabilityand personal success.
• Access to the Bastas Academy for Health Leadership (via Melbourne Business School), supporting emerging and senior leaders with industry-leading programs, coaching, and development.
• DBG Health Leadership Academy, offering structured leadership development, mentoring, and clear career progression pathways.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation,disabilityor neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

Additional information

• Access to professional development and leadership programs
• Collaborative and inclusive culture where your ideas are valued
• Convenient head office location in the heart of Sydney's CBD