Pharmacy Technology Trainer & Customer Success Specialist

AXE Health Services; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Base + super + car allowance

Discounts on health/beauty products

Free 28 fitness program membership

Values-driven culture

Autonomous work

Career growth across divisions

Job summary

DBG Health is seeking a Pharmacy Technology Trainer & Customer Success Specialist to train pharmacy teams on PharmaPrograms Pro and support ongoing adoption. The role covers Western Australia with travel to South Australia, delivering engaging product training and hands-on onboarding for customers.

You will work with senior leaders across Commercial, Marketing and Customer Support to ensure a positive customer experience and successful platform adoption across the pharmacy network.

Qualifications

• Experience in community or retail pharmacy workflow and operations.
• Proven customer-service track record in face-to-face settings.
• Ability to learn new systems quickly and explain them clearly.
• Experience in training, coaching, onboarding or user support.
• Strong communication and relationship-building with pharmacy teams.
• Highly organised, proactive and detail-oriented with multiple priorities.
• Willingness to travel regularly within WA and to SA.

Responsibilities

• Support adoption and use of the PharmaPrograms Pro platform.
• Deliver engaging product training, onboarding and user support to pharmacy teams.
• Build strong relationships with pharmacies and partners as the main contact.
• Provide practical coaching to diverse levels of tech confidence.
• Follow up leads and enquiries, contributing to adoption targets.
• Maintain CRM records, pipeline tracking and performance reporting.

Skills

Pharmacy experience

Customer service

Technology confidence

Training delivery

Communication skills

Tools

CRM systems

Sales reporting tools

Job description

About DBG Health & PharmaPrograms At DBG Health, we are Defined by Good. Guided by a simple but powerful purpose: to create a world where feeling better is a right, not a privilege. Every day, millions of people rely on us for access to affordable, innovative health, wellness, and beauty solutions that make a genuine impact. Headquartered in Melbourne, we are a global-scale, privately owned organisation, powered by over 1,500 passionate professionals, united by a mission to help people feel better, live well, and thrive.

PharmaPrograms is part of the DBG Health group, partnering with leading pharmaceutical companies to deliver patient and pharmacy engagement programs that improve medication adherence and support the quality use of medicines.

Through a network of more than 5,600 participating pharmacies across Australia, PharmaPrograms combines healthcare expertise, technology and data-driven insights to deliver meaningful patient outcomes and measurable results for our partners.

About The Role

We're looking for a Pharmacy Technology Trainer & Customer Success Specialist with strong retail/community pharmacy experience, a proven customer-service track record and confidence using technology to join the PharmaPrograms team on an initial 12-month fixed-term contract.

This is a brand-new role created to support the growth and adoption of the PharmaPrograms Pro platform across our pharmacy network and partners.

This position will be responsible for Western Australia, with travel to South Australia as required, and is a hands-on, customer-facing role focused on delivering engaging product training, onboarding and ongoing user support, while building strong relationships with pharmacy teams to drive engagement and continued use of the platform.

Working closely with senior leadership and cross-functional teams across Commercial, Marketing and Customer Support, you'll play an important role in delivering a positive customer experience, supporting pharmacy teams to confidently use the technology and contributing to the continued growth and success of PharmaPrograms Pro.

Key Responsibilities

• Support the execution of sales strategies and initiatives to drive adoption and ongoing use of the PharmaPrograms Pro platform.
• Deliver engaging product training, demonstrations, onboarding and ongoing user support to pharmacy teams, ensuring customers can confidently navigate and use the platform.
• Build and maintain strong relationships with pharmacies and partners, acting as a key point of contact for platform, training and operational queries.
• Provide practical coaching and support to pharmacy teams, adapting your approach to different levels of technology confidence and experience.
• Proactively follow up leads, sales opportunities and customer enquiries, contributing to sales and platform adoption targets.
• Maintain accurate CRM records, pipeline tracking and performance reporting, while capturing customer feedback and insights to support platform improvements.
• Collaborate closely with Senior Leadership, Commercial, Marketing and Customer Support teams to align sales priorities, customer engagement and promotional activities.

Key Requirements

• Previous experience working within community or retail pharmacy, with a strong understanding of pharmacy workflow and the day-to-day operating environment.
• Demonstrated customer-service experience, with a track record of building trusted relationships and supporting customers in a face-to-face environment.
• Strong technology confidence and the ability to quickly learn new systems, platforms and software and explain them clearly to others.
• Demonstrated experience in training, coaching, onboarding, implementation or user/customer support, with the confidence to deliver engaging training and demonstrations.
• Strong communication, presentation and relationship-building skills, with the ability to engage effectively with pharmacy owners, pharmacists and pharmacy teams.
• Highly organised, proactive and detail-oriented, with the ability to manage multiple priorities and customer activities in a fast-paced environment.
• Ability to work autonomously in the field while collaborating effectively with Commercial, Marketing, Customer Support and Operations teams.
• Comfortable using CRM systems and sales reporting tools, with the ability to interpret sales data, pipeline activity and performance metrics.
• Willingness and ability to travel regularly throughout WA and to SA as required, visiting pharmacy partners and customers to support training, engagement and platform adoption.

Benefits & Perks

• Generous base + super + car allowance
• Exclusive discounts on our consumer health, wellness and beauty products - including MCoBeauty, e.l.f. Cosmetics, Nude by Nature, Chemists' Own and many more.
• Free membership to 28 - an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert-created meal plans to motivational resources, it's designed for people of all fitness levels.
• We are a values-driven business fostering a supportive and friendly team culture.
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Opportunity to grow your career across all divisions within DBG Health.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal-opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.