Pharmacy Support Specialist

DBG Health Pty; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Discounts on health products

Free 28 by Sam Wood membership

12 weeks parental leave

Discounted private health insurance

Supportive team culture

Autonomy to drive your own success

Job summary

DBG Health Pty, a leading healthcare group in Melbourne, seeks a Pharmacy Support Specialist to engage pharmacy customers, educate staff on PharmaPrograms, and manage CRM records. You will collaborate with pharmacists, dietitians and nurses to optimise program delivery and remuneration within a dynamic team.

The role reports to the PharmaPrograms General Manager and is based in Richmond, offering a collaborative, growth‑oriented environment in a regulated healthcare setting.

Qualifications

• Registered Pharmacist with current AHPRA registration.
• Pharmacy Assistant with Certificate II/III/IV in Community Pharmacy.
• Strong customer service experience with excellent verbal and written communication.
• Confident engaging with pharmacists and pharmacy teams, with ability to educate and build relationships.
• Highly organised and detail‑oriented, with ability to manage multiple priorities in a fast‑paced environment.
• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Engage with pharmacy customers via outbound calls and emails to raise awareness and participation in PharmaPrograms initiatives.
• Manage a portfolio of pharmacy accounts, identifying opportunities to improve engagement and program participation.
• Educate and train pharmacists on program requirements, patient enrolment and claiming processes to maximise professional service remuneration.
• Manage program enrolments and maintain accurate pharmacy and customer records within Salesforce CRM.
• Provide responsive and professional support to pharmacies, healthcare professionals and other customers by phone and email.
• Build strong relationships with pharmacy customers, resolving queries and complaints while delivering high-quality service.
• Monitor pharmacy engagement, gather customer feedback and share insights with sales, product and program teams.
• Identify opportunities to improve program processes and work with internal stakeholders to implement efficiencies.
• Meet agreed activity, engagement and customer service KPIs with accurate records of interactions.

Skills

Customer service

Verbal communication

Written communication

Pharmacist engagement

Relationship building

Team coordination

Multitasking

Microsoft Office

Education

Registered Pharmacist with AHPRA

Certificate II/III/IV in Community Pharmacy

Tools

Salesforce CRM

Job description

DBG Health is a purpose‑led healthcare group of more than 1,500 people, united by a commitment to being Defined by Good. We deliver accessible, high‑quality health, wellness, and pharmaceutical solutions at scale. Our success is driven by strong customer partnerships, agility, and a culture that empowers people to solve complex challenges and deliver results in a regulated environment.

Arrotex Pharmaceuticals, part of DBG Health and headquartered in Melbourne, is Australia's largest diversified pharmaceutical provider, delivering affordable, reliable access to essential medicines. Together, DBG Health and Arrotex are driving growth through stronger alignment, new capabilities, modern systems, and leadership development, while maintaining an entrepreneurial, fast‑paced culture.

Guided by our PACT values - Pioneering, Accountability, Collaboration, and Tenacity, we foster empowered decision‑making, performance, and responsible risk‑taking. Join a purpose‑driven organisation where you can shape outcomes, grow your career, and make a meaningful impact.

Join PharmaPrograms as a Pharmacy Support Specialist, where you’ll play an important role in supporting our pharmacy network and helping pharmacies get the most from our professional service programs.

Reporting to the PharmaPrograms General Manager, you’ll engage directly with pharmacies, primarily through outbound calls, providing education and support across patient identification, program workflows, best practice and opportunities to maximise professional service remuneration.

You’ll also support our multidisciplinary call centre team of pharmacists, dietitians and nurses, assist with maintaining our CRM system, and contribute to the smooth day‑to‑day delivery of our programs.

This is a full‑time, Richmond‑based role offering the opportunity to join a collaborative and supportive team within a dynamic and growing healthcare organisation.

Role & Responsibilities:

• Engage with pharmacy customers through outbound calls and emails to increase awareness and participation in PharmaPrograms initiatives.
• Manage a portfolio of pharmacy accounts, identifying opportunities to improve engagement and program participation.
• Educate and train pharmacists on program requirements, patient enrolment and claiming processes to help maximise professional service remuneration.
• Manage program enrolments and maintain accurate pharmacy and customer records within Salesforce CRM.
• Provide responsive and professional support to pharmacies, healthcare professionals and other customers via phone and email.
• Build strong relationships with pharmacy customers, resolving queries and complaints while delivering a high standard of customer service.
• Monitor pharmacy engagement, gather customer feedback and share insights with relevant sales, product and program teams.
• Identify opportunities to improve program processes and work with internal stakeholders to implement greater efficiencies.
• Meet agreed activity, engagement and customer service KPIs while maintaining accurate records of customer interactions.

Key Skills and Requirements

• Registered Pharmacist with current AHPRA registration or a Pharmacy Assistant with a Certificate II, III or IV in Community Pharmacy.
• Strong customer service experience with excellent verbal and written communication, phone handling and active listening skills.
• Confident engaging with and presenting information to pharmacists and pharmacy teams, with the ability to educate and build strong relationships.
• Highly organised and detail‑oriented, with the ability to manage multiple priorities, meet deadlines and work effectively in a fast‑paced environment.
• Self‑motivated team player with strong problem‑solving skills and proficiency across Microsoft Office, including Excel, Word, PowerPoint and Outlook.

Benefits & perks:

• Exclusive discounts on our consumer health, wellness and beauty products - including MCo Beauty, E.L.F Cosmetics, Nude by Nature. Chemists Own and many more
• Free membership to 28 by Sam Wood - 28by Sam Wood is an online program designed to help Aussies get fit at home and live happier, healthier lives. From guided workouts and expert‑created meal plans to motivational resources, it’s designed for people of all fitness levels.
• 12 weeks paid parental leave
• Access discounted private health insurance
• We are a values‑driven business fostering a supportive and friendly team culture
• Enjoy the ability to work autonomously, empowering you to drive your own success.
• Convenient head office location close to public transport, cafes and restaurants
• Opportunity to grow your career across all divisions within DBG Health
• Ability to purchase additional leave to provide opportunity for employees to spend more precious time with family, travelling or even study
• Explore the option of paying for your vehicle costs through novated leasing

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal‑opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.