Order Management Account Representative

Garmin; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Product discounts

Wellbeing reimbursement

Insurance (Income protection)

Share purchase program

Career development

Global brand

Job summary

Garmin Australia is seeking a Customer-focused Order Management Account Representative to manage dealer, distributor and OEM accounts. You will oversee end-to-end order flow from receipt to delivery and provide proactive service, including pricing, inventory, shipments, and lead times updates.

The role requires strong ERP/Oracle experience, excellent Excel skills, and robust stakeholder management. You will collaborate with internal teams to meet customer commitments and drive process

Qualifications

• Bachelor’s Degree or equivalent in a related field
• Experience in B2B order processing
• ERP system experience (Oracle) and strong Excel skills
• Exceptional customer service and stakeholder management
• Experience with EDI and customer ordering portals

Responsibilities

• Manage a portfolio of dealer, distributor and OEM customer accounts.
• Coordinate end-to-end order management from receipt to delivery.
• Process orders through Oracle, EDI and customer portals.
• Provide customers with updates on pricing, inventory, shipments and lead times.
• Investigate and resolve order discrepancies, delivery issues, returns and enquiries.
• Process RMAs, credit/debit memos and claims.
• Build strong relationships with customers and internal stakeholders.
• Prepare reports, analyse account activity and identify process improvement opportunities.
• Collaborate cross-functionally to ensure customer commitments are achieved.

Skills

Customer service

Stakeholder management

Organization

Problem-solving

Attention to detail

Communication

Education

Bachelor’s degree or equivalent

B2B order processing experience

Tools

Oracle ERP

EDI

Excel

Customer portals

Job description

At Garmin, we're passionate about creating technology that helps people make the most of every adventure, workout and journey. We're seeking a customer-focused and highly organised Order Management Account Representative to join our team.

In this role, you'll manage a portfolio of dealer, distributor and OEM accounts, ensuring orders are processed accurately, delivered on time, and supported by outstanding customer service. You will play a key role in delivering a seamless customer experience from order placement through to delivery.

What You'll Be Doing

• Manage a portfolio of dealer, distributor and OEM customer accounts.
• Coordinate the end-to-end order management process from receipt through to delivery.
• Process orders through Oracle, EDI and customer ordering portals.
• Provide customers with updates on pricing, inventory, shipments and lead times.
• Investigate and resolve order discrepancies, delivery issues, returns and customer enquiries.
• Process RMAs, credit/debit memos and claims.
• Build strong relationships with customers and internal stakeholders.
• Prepare reports, analyse account activity and identify opportunities for process improvement.
• Collaborate cross-functionally to ensure customer commitments are achieved.

What You'll Bring

• Bachelor’s Degree; or an equivalent combination of education/training and relevant experience in a similar role.
• Experience in customer account management and order processing within a B2B environment.
• Strong customer service and stakeholder management skills.
• Excellent organisation, problem-solving and attention to detail.
• Experience using ERP systems such as Oracle and strong Excel skills.
• Outstanding communication skills and the ability to manage competing priorities.
• A proactive, team-oriented approach to work.
• Experience with Electronic Data Interchange (EDI) and customer ordering portals.
• Knowledge of Garmin products.

Why Garmin?

At Garmin, you'll join a collaborative and innovative team where your contributions make a real impact. We offer the opportunity to work with industry-leading products, build strong customer relationships and develop your career within a global organisation that values continuous improvement and professional growth.

What's in it for you?

• Product discounts on Garmin's award-winning range
• Health and wellbeing reimbursement program
• Income protection, life and TPD insurance
• Supportive team culture and ongoing development opportunities
• The opportunity to purchase Garmin shares at a discounted price
• Work for a globally recognised and respected technology brand

Contact: **************@garmin.com for any queries.

Garmin Australasia is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, veteran status, age, disability, or any other legally protected characteristic.