Customer Service Specialist - FMCG Order & Product Support

Labourpower Recruitment Services Pty Ltd; Sydney; On-site; AUD 34,000 - 44,000; Full time

Job summary

Labourpower Recruitment Services Pty Ltd in Sydney is seeking an experienced Customer Service Officer for 3-6 months, focusing on order processing, product support and high-quality customer interactions.

You will handle inbound calls, enter orders, use WMS, support Sales, Warehouse and Shipping teams, and assist with deliveries and payments. This temporary role starts ASAP and offers a professional team environment.

Qualifications

• Minimum 5 years Customer Service experience
• A strong understanding of Customer Service principles
• Be self-motivated, quick learner, with a can do attitude
• Excellent interpersonal skills
• Administrative and organisational skills
• Polite and professional manner
• SAP Business One (B1) experience (preferred)
• WMS experience required
• Microsoft Office experience, especially Excel

Responsibilities

• Answer incoming telephone calls
• Order entry and processing
• Use of Warehouse Management Systems (WMS)
• Product support and enquiries
• Outward bound product promotion calls
• Customer support and issue resolution
• Coordinating and booking outward bound deliveries
• Professionally representing the business, being "face of the business"
• Provide assistance and support to Sales, Warehouse and Shipping teams
• Process Credit Card payments
• Process Credit Applications, maintain Customer Master Files
• Load and maintain Special Pricing Forms
• Open and backorder maintenance

Skills

Customer service

Order processing

WMS

Product support

Credit card payments

Tools

SAP Business One (B1)

Excel

Microsoft Office

Job description

Labourpower Recruitment Services Pty Ltd in Sydney is seeking an experienced Customer Service Officer for 3-6 months, focusing on order processing, product support and high-quality customer interactions.

You will handle inbound calls, enter orders, use WMS, support Sales, Warehouse and Shipping teams, and assist with deliveries and payments. This temporary role starts ASAP and offers a professional team environment.